Nelnet
student loan servicer
NelnetCustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Nelnet Customer Service Representative at Nelnet. Skills: Customer Service, Communication, Problem Solving. Interact with customers on their accounts. Utilize basic math & PC skills”
What You'll Achieve.
empower our customers to manage their student loans
Industry & Context.
Problem Solving
Obtaining and maintaining a favorable Federal clearance (5C), providing required fingerprints, obtaining PIV-I card, Final suitability determination is the sole discretion of the Department of Education
What They're Looking For.
Must Have
Must be a United States citizen, Must have resided in the United States 3 of the past 5 years, Must not be delinquent or in default with any federal debt, Internet speed of 25 Mbps or higher required, Hardwired internet (Ethernet) connection router, cannot connect via Wi-Fi
Nice to Have
1+ year of customer service experience and/or general office experience preferred, Experience in retail or other customer-facing positions or jobs that require a high degree of providing excellent customer experience is desired, High school degree or equivalent preferred
What You'll Do.
Interact with customers on their accounts
Utilize basic math & PC skills
Maintain and ensure integrity of data
Work with our customers across multiple platforms
Utilize your developed ability to communicate
Evaluate options available to customer
Perform other tasks related to resolving customer needs
Research to provide customer inquiries with resolutions
Commit to Performance Based Organization
Contribute to Continuous Process Improvement
How You'll Work.
Team & Collaboration
communicate effectively with your team
Communication Scope
oral and written communication skills
Full Job Description
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. To be considered for this role you must meet the following location requirement: · Brownsville, TX (within a 60 mile radius) Train and work onsite at our new Brownsville office. You will spend time learning the position and building rapport with your team. Once you’ve met the established performance expectations, you’ll have the opportunity to work from home. Many new hires reach this milestone around three months into the role, though the timing may vary depending on individual progress and support needs. Pay: $16.50/hour Potential to earn up to an additional $4.57 per hour based on benefit elections. Training hours (5 weeks): Monday-Friday 8:30 a.m. CST- 5:00 p.m. CST Shift post-training: Monday - 1145a-815p Tuesday - 1045a-715p Wednesday- 1045a-715p Thursday - 845a-515p Friday - 845a-515p Shift times are based on the company's needs and are not flexible at this time. During the training period, time off will generally not be available. Internet Requirements if virtual or working from home: \- Internet speed of 25 Mbps or higher required (you can test this by going to www.speedtest.net) \- Hardwired internet (Ethernet) connection router, cannot connect via Wi-Fi **SUMMARY:** In your role as a Customer Service Advisor you will serve as the face of Nelnet to our customers. Your primary responsib
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