Nelnet
student loan servicer
NelnetCustomerServiceRepresentative
“Nelnet Customer Service Representative at Nelnet. Skills: Customer Service, Communication, Problem Solving. Interact with customers on their accounts. Utilize basic math & PC skills”
What You'll Achieve.
empower our customers to manage their student loans
Industry & Context.
Problem Solving
Obtaining and maintaining a favorable Federal clearance (5C), providing required fingerprints, obtaining PIV-I card, Final suitability determination is the sole discretion of the Department of Education
What They're Looking For.
Must Have
Must be a United States citizen, Must have resided in the United States 3 of the past 5 years, Must not be delinquent or in default with any federal debt, Internet speed of 25 Mbps or higher required, Hardwired internet (Ethernet) connection router, cannot connect via Wi-Fi
Nice to Have
1+ year of customer service experience and/or general office experience preferred, Experience in retail or other customer-facing positions or jobs that require a high degree of providing excellent customer experience is desired, High school degree or equivalent preferred
What You'll Do.
Interact with customers on their accounts
Utilize basic math & PC skills
Maintain and ensure integrity of data
Work with our customers across multiple platforms
Utilize your developed ability to communicate
Evaluate options available to customer
Perform other tasks related to resolving customer needs
Research to provide customer inquiries with resolutions
Commit to Performance Based Organization
Contribute to Continuous Process Improvement
How You'll Work.
Team & Collaboration
communicate effectively with your team
Communication Scope
oral and written communication skills
Applying for this Nelnet Customer Service Representative role?
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