Navigation Care Coordinator
NavigationCareCoordinator-Virtual
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“Navigation Care Coordinator - Virtual at Navigation Care Coordinator. Skills: customer service, healthcare benefits, communication. Handle customer calls, gather information, and resolve issues.. Processing enrollment events, reviewing administrative concerns, counseling on available benefits, and assisting with eligibility questions.”
Industry & Context.
customer resolution skills; critical thinking skills
Able to have workstation that is free of noise and distractions., Ability to be flexible with various shifts and possible overtime when business needs require., virtual interviews to be conducted on video, camera-on culture, may require occasional travel to one of our physical office locations, must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
What They're Looking For.
Must Have
2 years relevant experience in health plan benefits or associate’s (health care benefit-related field), Spanish speaking/ Bilingual experience
What You'll Do.
Handle customer calls
Processing enrollment events
reviewing administrative concerns
counseling on available benefits
and assisting with eligibility questions.
Handling inbound and outbound calls to assist with customer needs related to Health and Welfare benefits
including processing enrollments.
Educating customers on benefit plans and program options.
Utilizing tools to discuss premiums
and out of pocket expenses for health benefits.
Using excellent customer service skills with empathy and compassion to resolve complex customer needs while navigating multiple tools in a quick-paced environment.
Educating customers on plan provisions using Summary Plan Descriptions and other tools
including handling questions on COBRA and retirement
Handling questions about COBRA
and connect customers to relevant benefits
Participating in ongoing healthcare training and adapting to new processes as needed.
Scheduling and completing appointments for Retirement
and other special events.
Investigating identified issues by interacting with the health plan
and other third parties as needed.
Utilizing excellent written communication skills to accurately record and summarize customer needs and actions.
Receiving coaching and feedback on performance and applying learnings.
How You'll Work.
Team & Collaboration
Able to work effectively in a team environment.
Communication Scope
excellent written and verbal communication skills; excellent written communication skills
Full Job Description
### Amazing Opportunity and Great Place to Work! ### Come make a difference and consider this unique opportunity to step into a rewarding career. **Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. **Our Benefits** With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. **Flexible Working** So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. **Great Place to Work** Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards [**Click Here.**](http://www.alight.com/about) If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at [careers.alight.com](https://careers.alight.com/us/en). **About the Role** Looking for a member with healthcare coverage knowledge and customer service skills. Handle customer calls, gather information, and resolve issues. The role demands attentive listening skills,
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