NationwideSharedServicesProgramManager

ABOUT THE JOB The ACLU seeks applicants for the full-time position of Nationwide Shared Services Program Manager in the Business Operations and Support Services Department. This is a full-time hybrid role with in-office requirements of two (2) days per week, or eight (8) days per month from one of the ACLU’s National office locations in New York, NY, Washington, DC, or San Francisco, CA. Remote candidates may be considered for this position. The Business Operations and Support Services department, in the office of the Chief Operating Officer, works to enable organizational and operational effectiveness by partnering with ACLU staff across the enterprise to provide business solutions, training, physical space planning, facilities operations, capital projects, records management and archives services. The department continually evaluates operations to maximize resources, mitigate risk, and achieve the organization’s strategic goals. This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU). WHAT YOU'LL DO Reporting to the Senior Director of Business Operations, the Nationwide Shared Services Program Manager will support the cross-functional alignment of the National Office operations-related programs supporting Affiliates. The Nationwide Shared Services Program Manager works to support the coordination and collaboration of cross-functional National Service teams to enhance program delivery and service experience for Affiliates. This is a new position that will help shape and strengthen shared operational service models across the Nationwide organization by assessing needs, improving coordination, and supporting both National teams and affiliate offices participating in shared service programs. It will support the development of operational service models that are responsive, accessible, and reduce administrative burden for Affiliates and National teams. YOUR DAY TO DAY Program Structure Partner with the Senior Director of Busi