MSX International
Automotive
NationalVOROfficer
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“National VOR Officer at MSX International. Skills: Vehicle status monitoring, Off-road vehicle management, Service delivery KPIs. Track vehicle status. Manage off-road vehicles”
What You'll Achieve.
Minimize downtime; Get vehicles back promptly; Speed up repairs; Track performance improvements
Industry & Context.
Resolve escalations; Analyze delays
What They're Looking For.
Must Have
Experience in vehicle service management, Understanding of service delivery KPIs, Proficiency in digital dashboards, Proficiency in data reporting tools
Nice to Have
Performance monitoring understanding, Communication skills, Escalation management skills, Ability to coordinate with multiple stakeholders
What You'll Do.
Manage off-road vehicles
Ensure vehicles back on road
Meet service delivery KPIs
Resolve customer escalations
Resolve dealer escalations
Maximize vehicle uptime
Escalate unresolved issues
Coordinate with service providers
Track performance improvements
Provide daily reports
Provide weekly reports
Provide monthly reports
How You'll Work.
Team & Collaboration
Collaborate with stakeholders; Collaborate with OEMs; Collaborate with service providers
Full Job Description
Company Overview: [https://www.msxi.com/en/](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.msxi.com%2Fen%2F&data=05%7C02%7Cpriti.abhange%40msxi.com%7C34a95e4f0bff48d975ab08de72ab9ed7%7C22d1428ac66d431192effab1eb2d98e7%7C0%7C0%7C639074278611097626%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=wnsfqDw0RaSAKXe8ndStMLqxULM65KaC5%2F7CvIkNHi4%3D&reserved=0) At MSX International , we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry. Job Summary: We are looking for a National VOR support professional to monitor vehicle status at dealerships, manage off-road vehicles using digital dashboards, and ensure vehicles are back on the road quickly. You will collaborate with key stakeholders to meet service delivery KPIs, resolve escalations, and maximize vehicle uptime. Service agreement: 1 year Location: Oragadam, Tamil Nadu Experience: 2-3 years Industry: Automotive Working Days : 6 days Key Responsibilities: * Live Monitoring: Track vehicle status at dealerships and manage off-road vehicles through digital dashboards. * KPI Management: Work with stakeholders to ensure service delivery timelines are met, minimizing downtime. * Escalation Management: Resolve customer and dealer escalations to get vehicles back on the road promptly. * Timely Escalation: Escalate unresolved issues to supervisors when KPIs are not met. * Stakeholder Coordination: Collaborate with OEMs and service providers to speed up repairs. * Delay Analysis & Reporting: Analyze delays, generate reports, and track performance improvements. * Management Reporting: Provide daily, weekly, and monthly reports on vehicle performance metrics. ## Qualificatio
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