NationalNetworkSurveillanceTechnician3

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) **Job Summary** The Service Policy Assurance Technician 3 is responsible for performing a wide range of functions across a variety of technologies and applications that include: performing mitigation for security incidents; providing education to internal and external customers regarding SPAM/Phishing, Identity Theft, Voice Fraud, and other SPA Operation programs. Ideally, this candidate possesses advanced security and privacy knowledge to protect and combat against common threat vectors. This resource will take lead and communicate directly with the application teams, escalation groups, stakeholders, and business partners, ranging from application users up to VP's. **Job Description** **Shift Hours- 12 PM - 9 PM EST** **Core Responsibilities** * Assist Comcast customers in recovery from fraudulent activity and attacks against them within the Comcast domain * Assist other Comcast teams in understanding and addressing security, policy, service, fraud, and compliance issues * Work with the other SPA departments to identify