Abbott
Healthcare
NationalLead(Automation)
Neural analysis suggests this role is
optimal for Lead candidates.
“National Lead (Automation) at Abbott. Skills: Laboratory Automation, Technical support. Perform root cause analysis. Determine urgency of requests”
What You'll Achieve.
Increase customer satisfaction; Increase customer loyalty; Close gaps with stakeholders; Ensure closure within guidelines; Confirm satisfaction during closure
Industry & Context.
Root cause analysis
Travel up to 75%, Easy access to airports, Valid Driver’s License
What They're Looking For.
Must Have
Associate's degree, 4 years' experience with instrumentation in laboratory environment
Nice to Have
Bachelor's degree, 2 years' experience providing technical product application/hardware support, 1 year experience managing mid-sized projects, Medical Technician experience, Field Service Engineer experience
What You'll Do.
Perform root cause analysis
Determine urgency of requests
Develop recommendations
Survey customer facility
Ensure site readiness for installation
Complete pre-install checklist
Engage with commercial organization
Resolve installation challenges
Identify issues for resolution
Drive issue resolution
Update customer on progress
Confirm customer satisfaction
Seek customer feedback
Improve service level
Provide technical training
Develop customer service organization
Participate in project process
Participate in experimental design
Establish project operation criteria
Establish technical standards
Write technical process changes
Review technical procedure changes
Approve technical process changes
Approve technical procedure changes
Present technical data
Lead critical account management
Recommend inventory adjustment
Control escalation decisions
Ensure technical competence
Conduct technical proficiency reviews
Provide feedback on performance
How You'll Work.
Team & Collaboration
Commercial organization; Sales/service/support effort; Regional service teams; Internal technical organization
Communication Scope
Present complex technical data
Process & Methodology
Project management
Full Job Description
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. ## **JOB DESCRIPTION:** **About****Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: * Career development with an international company where you can grow the career you dream of. * Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. * An excellent retirement savings plan with high employer contribution * Tuition reimbursement, the [Freedom 2 Save](https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and [FreeU](https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree. * A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big compan
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