Abbott

Healthcare

NationalLead(Automation)

$87–173k United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“National Lead (Automation) at Abbott. Skills: Laboratory Automation, Technical support. Perform root cause analysis. Determine urgency of requests”

What You'll Achieve.

Increase customer satisfaction; Increase customer loyalty; Close gaps with stakeholders; Ensure closure within guidelines; Confirm satisfaction during closure

Industry & Context.

Healthcare
Problems you'll solve

Root cause analysis

Eligibility Requirements

Travel up to 75%, Easy access to airports, Valid Driver’s License

What They're Looking For.

Must Have

Associate's degree, 4 years' experience with instrumentation in laboratory environment

Nice to Have

Bachelor's degree, 2 years' experience providing technical product application/hardware support, 1 year experience managing mid-sized projects, Medical Technician experience, Field Service Engineer experience

What You'll Do.

Perform root cause analysis

Determine urgency of requests

Develop recommendations

Survey customer facility

Ensure site readiness for installation

Complete pre-install checklist

Engage with commercial organization

Resolve installation challenges

Identify issues for resolution

Drive issue resolution

Update customer on progress

Confirm customer satisfaction

Seek customer feedback

Improve service level

Provide technical training

Develop customer service organization

Participate in project process

Participate in experimental design

Establish project operation criteria

Establish technical standards

Write technical process changes

Review technical procedure changes

Approve technical process changes

Approve technical procedure changes

Present technical data

Lead critical account management

Recommend inventory adjustment

Control escalation decisions

Ensure technical competence

Conduct technical proficiency reviews

Provide feedback on performance

How You'll Work.

Team & Collaboration

Commercial organization; Sales/service/support effort; Regional service teams; Internal technical organization

Communication Scope

Present complex technical data

Process & Methodology

Project management

Full Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. ## **JOB DESCRIPTION:** **About****Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: * Career development with an international company where you can grow the career you dream of. * Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. * An excellent retirement savings plan with high employer contribution * Tuition reimbursement, the [Freedom 2 Save](https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and [FreeU](https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree. * A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big compan

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