NationalKeyAccountManager–Service

**At KONE, we bring buildings to life.** Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world—keeping people moving no matter what. **About the Role** We are seeking an experienced **Nationa** l **Key Account Manager – Service** to manage a portfolio of strategically important customers on a 12-month parental leave contract. The position can be based in our Sydney, Melbourne or Brisbane office. In this role, you will take ownership of long-term customer relationships, driving service excellence while maximising revenue and identifying opportunities across the full customer lifecycle. You will play a key role in strengthening partnerships, improving retention, and delivering sustainable growth. Your success will be measured through customer loyalty, retention, service growth, and profitability, while working collaboratively across sales and operations teams. **Key Responsibilities** * Build and maintain strong, long-term relationships with key customers * Manage the service contract portfolio, including renewals, variations, and value-added solutions * Monitor account performance, customer satisfaction (NPS), and sales pipeline activity * Identify, develop, and close opportunities to grow service, modernisation, and lifecycle solutions * Lead commercial negotiations and contract discussions * Proactively manage customer issues, risks, and escalations * Collaborate with internal teams to ensure seamless service delivery **About You** * Proven experience in Account Management, Sales, or Business Development, ideally within services, construction, building products, or technical industries * Strong customer-centric mindse**t** with the ability to deliver value-based solutions * Experience managing complex, multi-stakeholder accounts and long-term contracts * Commercially astute with understanding of profitability, forecasting, and pipeline manage