CGLRS
Grocery
NationalAccountManager
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“National Account Manager at CGLRS. Skills: National account management, Commercial outcomes, Joint business planning. Manage national customer relationships. Drive commercial outcomes”
What You'll Achieve.
Achieve revenue goals; Achieve spend goals; Achieve market share goals; Grow distribution; Grow share of shelf; Deliver flawless instore execution
Industry & Context.
What They're Looking For.
Must Have
3+ years in Key account management, Negotiation experience across JBPs, Experience working with field sales teams, Experience with retail execution, Comfortable with data, Comfortable with modern tools
Nice to Have
Experience with national wholesalers, Experience with banner groups, Formal category management training, Exposure to AI tools
What You'll Do.
Manage national customer relationships
Drive commercial outcomes
Lead joint business planning
Lead category initiatives
Achieve revenue goals
Achieve market share goals
Own customer calendar
Own customer pipeline
Develop quarterly JBPs
Manage new product launches
Brief promotional strategy
Negotiate promotional strategy
Review promotional strategy
Optimize trade mechanics
Develop shelf principles
Develop merchandising standards
Develop path-to-purchase initiatives
Partner with operations team
Deliver in-store execution
Deliver gross sales targets
Deliver trade spend targets
Deliver market share targets
Manage investment ROI
Build long-term relationships
Act as voice of customer
Make data-driven decisions
Partner cross-functionally
Lead retailer projects
Co-develop category solutions
Pilot AI enhanced account planning
Coach TCCD team members
How You'll Work.
Team & Collaboration
Cross-functional teams; Field operations; Finance; Client teams; Supply chain; Independent field team
Full Job Description
TCCD is a privately owned, independent grocery specialist with proven results in accelerating sales growth and elevating customer engagement. Guided by our PURPLE values—Partnership, Unity, Results, Positivity, Laughter and Excellence—we work with clients and customers against our four pillars of Transparency, Collaboration, Commitment and Disruption. About the Role We’re searching for the next valued member of the TCCD team to help deliver the next phase of our growth journey. This is a critical role in our business: you’ll take ownership of national customer relationships and drive commercial outcomes across Australia’s independent grocery ecosystem — including national wholesalers and banner groups. You’ll lead joint business planning, promotions, and category initiatives that grow distribution, share of shelf, and ROI to achieve our revenue, spend and market share goals. We’re a high performing and connected team privileged to represent tier‑1 brands through our partnership with Procter & Gamble, bringing real ownership, fast decisions, and visible impact. Proudly recognised with Supplier of the Year awards across several of our key partners, we don’t just put our values on a wall; we live them every day in how we partner, plan, and execute together. You’ll report to the National Business Manager and collaborate with customers, Procter and Gamble and our dedicated independent field team that covers 800+ of the top independent stores nationally What You'll Be Working On: * National customer management for independent grocery: own the customer plan, calendar, and pipeline across Metcash and key banner groups * Annual & quarterly JBPs: targets, distribution, promotions, displays, and new product launches * Promotional strategy & ROI: brief, negotiate, and review campaigns; optimize trade spend and mechanics * Category development : planograms, shelf principles, merchandising standards, and path‑to‑purchase initiatives with the support of our category manager * Fore
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