Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Program Management, transportation and logistics
NARegionalFacilitiesManager
Neural analysis suggests this role is
optimal for Manager candidates.
“NA Regional Facilities Manager at Amazon.com Services LLC. Skills: Facilities management, Program management, Process improvement. Oversee delivery of facilities services. Own projects and programs”
What You'll Achieve.
Meet standards across network; Improve services
Industry & Context.
Root cause analysis; Data analysis
What They're Looking For.
Must Have
3+ years program management experience, 3+ years defining process improvement initiatives, Advanced Excel (Pivot Tables, VLookUps), SQL knowledge, Experience using data and metrics, Experience working cross functionally
Nice to Have
3+ years driving end to end delivery, 3+ years driving process improvements, Experience stakeholder management, Experience building processes, Experience project management, Experience managing schedules, Six Sigma/ Lean analytical techniques experience
What You'll Do.
Oversee delivery of facilities services
Own projects and programs
Communicate status to senior management
Ensure base building maintenance meets standards
Ensure soft services meet standards
Provide tools for local teams
Manage performance of services
Provide technical leadership
Mentor site-based facilities leads
Measure high performance via KPIs
Measure high performance via SLAs
Act as escalation point for incidents
Collaborate with key stakeholders
Dive deep into service performance data
Dive deep into asset performance data
Identify opportunities for improvement
Support rollout of initiatives
Lead pilots to improve services
Secure facility services
Manage complex projects
Develop relationships with stakeholders
Participate in regular meetings
Seek feedback from stakeholders
Provide updates to leadership
How You'll Work.
Team & Collaboration
Cross-functional teams; Field RME; Procurement; Finance
Communication Scope
Executive presentation; Status reporting
Process & Methodology
Program management, Project management, Process development, Scheduling
Full Job Description
Amazon Worldwide Operations is looking for a Program Manager to support field Reliability, Maintenance and Engineering (RME) and Building Excellance Management (BXM) colleagues by overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites. This person will own strategic, tactical, cross-functional, and technology projects and programs within Amazon NA Fulfillment Centers (NACF). This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Key job responsibilities This person will play a crucial role to ensure that base building maintenance and soft services meet standards across the network, guaranteeing compliance, safety, and minimal downtime. • Work with Original Equipment Manufacturers (OEMs), Subject Matter Experts (SMEs), for significant cost drivers and mitigation • Support field RME and BXM colleagues, overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites. • Provide tools for local teams to manage the performance of soft and hard services • Provide technical leadership and mentoring to site-based facilities leads as technical vendor manager to measure high performance via KPIs and SLAs. • Act as escalation point for safety, quality of service, and downtime incidents & • Collaborate with key stakeholders, including Field RME, Procurement, and Finance. • Dive Deep into service and asset performance data to identify opportunities for improvement. • Support the rollout of initiatives to improve services, e.g. process changes, technology de
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