Amazon.com Services LLC
E-Commerce
NADSPPerfOperationsSpecialist,NADSPPerformanceOperations
“NA DSP Perf Operations Specialist, NA DSP Performance Operations at Amazon.com Services LLC. Skills: Performance operations, Investigation, Process improvement. Adhere to Standard Operating Procedures. Complete complicated investigations”
Industry & Context.
Root cause analysis; Investigation; Troubleshooting
Work a Sunday, Work a Saturday
What They're Looking For.
Must Have
Experience with Microsoft Office products, Experience with CRM tools like Salesforce, Experience with research and investigation skills, Experience with analytical skills, Experience with attention to detail, Experience with effective communication abilities
Nice to Have
Experience with written and verbal communication, Experience with presentation, Experience leading process improvements, Experience building strategic relationships, Communicating and collaborating across teams
What You'll Do.
Adhere to Standard Operating Procedures
Complete complicated investigations
Perform high-judgement investigations
Inform decision making
Perform data analysis
Identify opportunities for process improvement
Escalate trends in issues
Build collaborative relationships
Gain alignment on changes
Implement ongoing projects
Oversee ongoing projects
Present operational call-outs
Manage ongoing process improvement projects
Monitor customer expectations
Drive programs operationally
Enable DSPs and Transporters
Deliver holistic solutions
Deliver scalable solutions
Operate in fast-paced environment
Deliver in fast-paced environment
Deep dive sensitive cases
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Operations Managers; Program Manager partners; Internal stakeholders; External stakeholders; Peers; Leaders
Communication Scope
Business insights; Routine communication
Process & Methodology
Process improvement projects
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