ADCI
Human Resources, global corporate
MyHRLiveSupportAdvisor[S],MHLSAdvisor[S]
“MyHR Live Support Advisor [S], MHLS Advisor [S] at ADCI. Skills: Customer success, Customer relationships, Customer retention, Customer satisfaction, Value realization, HR support, Contact center. Handle high volume of live contacts. Take ownership in ensuring interaction resolution”
What You'll Achieve.
High degree of problem-solving; High degree of customer obsession; High performance metrics; High customer satisfaction scores
Industry & Context.
Problem-solving; Critical thinking; Fact-finding; Troubleshooting
24/7 operations, Various shifts, Evenings, Weekends, Overnight shifts
What They're Looking For.
Must Have
Bachelor's degree, Knowledge of Microsoft Office, 0-10+ years experience in HR, contact center, or customer service, Experience in oral and written communication
Nice to Have
1+ years of human resources experience, 1+ years of customer service experience, 1+ years of Microsoft Office products experience, Experience with analytical skills, Experience with attention to detail, Experience with effective communication abilities, Experience managing network, Experience troubleshooting network, Experience handling confidential information, Experience maintaining professionalism with senior executives, Experience with end-to-end project management, Experience with customers with a passion for delivering exceptional service
What You'll Do.
Handle high volume of live contacts
Take ownership in ensuring interaction resolution
Resolve inquiries holistically
Escalate when documentation cannot resolve inquiries
Build customer trust through conversations
Assess and adjust resolution plans
Respond promptly to urgent issues
Ensure right communication and documentation
Use high judgment to balance process adherence
Analyze and decide on resolutions
Consult and collaborate with partner teams
Resolve cross-functional issues
Maintain high performance metrics
Adhere to set schedules
Demonstrate flexibility in working shifts
How You'll Work.
Team & Collaboration
Partner teams; Cross-functional issues
Communication Scope
Real-time communication; Empathetic communication; Effective communication; Oral communication; Written communication; Personalized conversations
Applying for this MyHR Live Support Advisor [S], MHLS Advisor [S] role?
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