Harvard University
Higher Education
MuseumAttendant
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Museum Attendant at Harvard University. Skills: Customer service, Museum security. Provide protection of visitors, staff and collections. Patrol galleries”
Industry & Context.
Conflict resolution
Wear a uniform, Work on holidays, 3-month orientation period, Pre-employment screening
What They're Looking For.
Must Have
Minimum three years of customer service experience, Ability to patrol a multi-story museum building for extended periods, Ability to see clearly in various lighting conditions, Communicate in English clearly via speech and hearing, Use of a radio for two-way communication, Wearing of an earpiece, Lift and use a fire extinguisher weighing 10 lbs
Nice to Have
Prior security experience, Training in CPR, Training in first aid
What You'll Do.
Provide protection of visitors
staff and collections
Respond to object alarms
Maintain surveillance of visiting public
Answer visitor questions
Give visitor directions
Refer visitors to other sources
Keep informed of museum programming
Minimize or contain conflict
Engage Security Manager when needed
Enforce policies related to conduct
Control and monitor access points
Monitor egress points
Perform escort into restricted areas
Assist in evacuation of public
Assist in evacuation of staff
Complete incident reports
Submit incident reports
Perform daily inspections of galleries
Inspect "back of the house" spaces
Report on safety issues
Report on security issues
Report on physical condition of facilities
Report on physical condition of equipment
Coordinate service efforts with staff
Use radio for communication
Use other modes of communication
Present a clean image
Present a professional image
Engage with visitors professionally
Engage with staff professionally
Engage with visitors courteously
Engage with staff courteously
How You'll Work.
Team & Collaboration
Work closely with other staff; Coordinate service efforts
Communication Scope
Oral communication; Speech; Hearing
Full Job Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Serves as a front-line provider of customer service and museum information to the Harvard community and the visiting public. Provides support for all Harvard Art Museums Security operations including the monitoring of all museum spaces to ensure safe and reliable access and egress as well as the enforcement of museum rules and regulations. Job-Specific Responsibilities: * Under the direction of the Security Manager, provides protection of the visitors, staff and collections of the Harvard Art Museums. * Patrols the galleries and responds to object alarms. * Maintains surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display. * Provides services to visitors and colleagues; e.g., answers questions, gives directions, refers to other sources of information (i.e., Visitor Services) when appropriate. * Keeps informed of all museum programming and events in order to better answer visitor questions. * Seeks to minimize or contain conflict, and engages Security Manager when needed and as instructed. * Enforces policies related to conduct of museum visitors, as directed. * Controls and monitors access and egress points of the building. * Performs the dutie
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