Harvard University

Higher Education

MuseumAttendant

$48–65k ~AI est. Cambridge, Massachusetts, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for not-applicable candidates.

The Brief

“Museum Attendant at Harvard University. Skills: Customer service, Museum security. Provide protection of visitors, staff and collections. Patrol galleries”

Industry & Context.

Higher Education
Problems you'll solve

Conflict resolution

Eligibility Requirements

Wear a uniform, Work on holidays, 3-month orientation period, Pre-employment screening

What They're Looking For.

Must Have

Minimum three years of customer service experience, Ability to patrol a multi-story museum building for extended periods, Ability to see clearly in various lighting conditions, Communicate in English clearly via speech and hearing, Use of a radio for two-way communication, Wearing of an earpiece, Lift and use a fire extinguisher weighing 10 lbs

Nice to Have

Prior security experience, Training in CPR, Training in first aid

What You'll Do.

Provide protection of visitors

staff and collections

Respond to object alarms

Maintain surveillance of visiting public

Answer visitor questions

Give visitor directions

Refer visitors to other sources

Keep informed of museum programming

Minimize or contain conflict

Engage Security Manager when needed

Enforce policies related to conduct

Control and monitor access points

Monitor egress points

Perform escort into restricted areas

Assist in evacuation of public

Assist in evacuation of staff

Complete incident reports

Submit incident reports

Perform daily inspections of galleries

Inspect "back of the house" spaces

Report on safety issues

Report on security issues

Report on physical condition of facilities

Report on physical condition of equipment

Coordinate service efforts with staff

Use radio for communication

Use other modes of communication

Present a clean image

Present a professional image

Engage with visitors professionally

Engage with staff professionally

Engage with visitors courteously

Engage with staff courteously

How You'll Work.

Team & Collaboration

Work closely with other staff; Coordinate service efforts

Communication Scope

Oral communication; Speech; Hearing

Full Job Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Serves as a front-line provider of customer service and museum information to the Harvard community and the visiting public. Provides support for all Harvard Art Museums Security operations including the monitoring of all museum spaces to ensure safe and reliable access and egress as well as the enforcement of museum rules and regulations. Job-Specific Responsibilities: * Under the direction of the Security Manager, provides protection of the visitors, staff and collections of the Harvard Art Museums. * Patrols the galleries and responds to object alarms. * Maintains surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display. * Provides services to visitors and colleagues; e.g., answers questions, gives directions, refers to other sources of information (i.e., Visitor Services) when appropriate. * Keeps informed of all museum programming and events in order to better answer visitor questions. * Seeks to minimize or contain conflict, and engages Security Manager when needed and as instructed. * Enforces policies related to conduct of museum visitors, as directed. * Controls and monitors access and egress points of the building. * Performs the dutie

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