Harvard University
Education
MuseumAttendant
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“Museum Attendant at Harvard University. Skills: customer service, security operations, visitor services, emergency response. Serves as a front-line provider of customer service and museum information to the Harvard community and the visiting public. Provides support for all Harvard Art Museums Security operations including the monitoring of all museum spaces to ensure safe and reliable access and egress as well as the enforcement of museum rules and regulations.”
What You'll Achieve.
Advance Harvard's world-changing mission in meaningful ways, inspire innovation and collaboration, and build skills and expertise.
Industry & Context.
conflict resolution
Will be required to wear a uniform provided by the Museums. The Harvard Art Museums are open all year. This position will be scheduled to work on some holidays. This position will have a 3-month orientation and review period.
What They're Looking For.
Must Have
Minimum three years of customer service experience. Ability to patrol a multi-story museum building for extended periods of time. Ability to see clearly in various lighting conditions. Must be able to communicate in English clearly via speech and hearing, with or without corrective devices. Position requires use of a radio for two-way communication and the wearing of an earpiece. Must be able to lift and use a fire extinguisher weighing 10 lbs. after being trained.
Nice to Have
Good written and oral communication skills in ability to learn and follow procedures and adapt to new attention to prior security experience training in (or ability to be trained in) CPR and/or first aid desirable.
What You'll Do.
Serves as a front-line provider of customer service and museum information to the Harvard community and the visiting public. Provides support for all Harvard Art Museums Security operations including the monitoring of all museum spaces to ensure safe and reliable access and egress as well as the enforcement of museum rules and regulations.
How You'll Work.
Team & Collaboration
Works closely with other Harvard Art Museums services and staff members to ensure the effective coordination of service efforts through the use of radio and other modes of communication.
Communication Scope
oral communication; written communication; two-way communication
Full Job Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Serves as a front-line provider of customer service and museum information to the Harvard community and the visiting public. Provides support for all Harvard Art Museums Security operations including the monitoring of all museum spaces to ensure safe and reliable access and egress as well as the enforcement of museum rules and regulations. Job-Specific Responsibilities: * Under the direction of the Security Manager, provides protection of the visitors, staff and collections of the Harvard Art Museums. * Patrols the galleries and responds to object alarms. * Maintains surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display. * Provides services to visitors and colleagues; e.g., answers questions, gives directions, refers to other sources of information (i.e., Visitor Services) when appropriate. * Keeps informed of all museum programming and events in order to better answer visitor questions. * Seeks to minimize or contain conflict, and engages Security Manager when needed and as instructed. * Enforces policies related to conduct of museum visitors, as directed. * Controls and monitors access and egress points of the building. * Performs the dutie
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