Aig
insurance
MultinationalIssuingOfficeCoordinator
Neural analysis suggests this role is
optimal for Mid candidates.
“Multinational Issuing Office Coordinator at Aig. Skills: client servicing, Multinational corporations, Commercial Insurance administration. Coordinate service requirements for local portion of CMP. Manage communication and relationship with Producing Offices”
What You'll Achieve.
Meet or exceed client service expectations; ensure projects are completed within the allocated time frame; Ensure queries from other AIG departments are dealt with on a timely basis; Ensure all identified errors made on allocated account are corrected within one month of notification; Ensure Production and RISO queries are answered within 48 hours of receipt
Industry & Context.
Ability to identify operational improvements
What They're Looking For.
Must Have
Minimum 3 years insurance experience, Experience of handling Multinational corporations, Good understanding of in country Commercial Insurance, administration skills, Computer literacy required, written & verbal communication and interpersonal skills, Ability to work on own initiative/organized, Highly motivated and ability to work autonomously, Good time management skills, Ability to handle multiple priorities, organize work and meet deadlines, Ability to clearly articulate ideas, Ability to identify operational improvements, gain technical knowledge/experience to carry out those improvements, Client focused, experience of dealing with board level representatives, experience of dealing with senior colleagues, Proven record of being a team player
Nice to Have
preferably client servicing (broker or company)
What You'll Do.
Coordinate service requirements for local portion of CMP
Manage communication and relationship with Producing Offices
Provide technical and administrative support
Manage incoming policy portfolios
Manage all aspects of local inbound multinational clients’ requests
Be Subject Matter Expert for one or two products
Be SME on AIG Multinational systems
Proactively engage with and respond to local client inquiries
Enhance alignment with Client and Broker engagement
Provide up to date knowledge delivery
Manage internal and external expectations
Oversight – Training & Monitoring of MN IO activities
Ensure requested documentation is issued
Report on status of accounts
Ensure administration systems are up to date
Ensure client emails are responded to
Monitor and ensure resolution for allocated accounts
Ensure Production and RISO queries are answered
Ensure queries from other AIG departments are dealt with
Ensure all identified errors made on allocated account are corrected
Meet as needed with Tier 3 and 4 brokers/clients
Undertake special projects
How You'll Work.
Team & Collaboration
work alongside a dynamic, multi-disciplinary team; Enhance alignment with Client and Broker engagement, Underwriting, and Account Receivables stakeholders; work together effectively; create a supportive, connected environment
Communication Scope
written & verbal communication; Ability to clearly articulate ideas
Process & Methodology
Undertake special projects allocated by more senior members of staff, ensuring such projects are completed within the allocated time frame
Full Job Description
Join us as a Multinational Issuing Office Client Coordinator to grow your career at the forefront of multinational insurance. **Make your mark in Multinational** AIG’s Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers. **How you will create an impact** * Coordinate service requirements for local portion of CMP – both Risk Transfer and Global Fronting – for New Business and renewals requiring manuscript policies or specific service needs. * Manage communication and relationship with Producing Offices (PO), brokers/clients and Shared Service Processing Teams in conjunction with Producing Office. * Provide technical and administrative support to Multinational Issuing Office Specialist and Producing Offices. * Manage incoming policy portfolios of non-strategic clients with assigned local brokers. * Manage all aspects of local inbound multinational clients’ requests. Meet or exceed client service expectations for assigned inbound requests. * Be Subject Matter Expert (SME) / Knowledge Champion for one or two products within country. * Be SME on AIG Multinational systems. * Proactively engage with and respond to local client/broker inquiries. * Enhance alignment with Client and Broker engagement, Underwriting, and Account Receivables stakeholders. * Provide up to date knowledge delivery. * Manage internal and external expectations of allocated portfolio. * Oversight – Training & Monitoring of MN IO activities across business externally and internally. * Ensure requested documentation is issued in required time frames. * Report on status
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