Aig
Insurance
MultinationalClientExecutive
Neural analysis suggests this role is
optimal for Mid candidates.
“Multinational Client Executive at Aig. Skills: Multinational program management, Client relationship management, Insurance technical expertise, Service delivery oversight. Manage multinational service delivery for portfolio. Oversee multinational service activities”
What You'll Achieve.
Grow your career at the forefront of multinational insurance; Empowering them to navigate their cross-border risks with confidence and consistency; Deliver customized, compliant and seamless solutions that support our clients’ risk management objectives; Explore new opportunities for customers; Accountable for the multinational client experience; Ensure appropriate design and effective delivery and service of assigned multinational programs; Ensure a compliant program structure and design; Adherence to all local regulatory requirements; Provide an elevated service performance; Deliver contract certainty; Meet agreed program SLAs; Ensure timely development of multinational claims bulletins / protocols; Support on ad hoc program enquiries; Obtain approval from AIG legal counsel; Ensure all agreed Multinational service SLAs are being met; Provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented; Accountable for contributing to the development, qualification, prospecting, and conversion of Multinational targets within assigned of control; Support the profitable growth of the multinational portfolio; Help identify, support, and contribute to internal and external strategies that align our product offerings and grow AIG multinational business; Deliver structured internal and external Multinational training as applicable
Industry & Context.
Multinational related problem solving; Ability to identify operational improvements
What They're Looking For.
Must Have
3+ years commercial insurance experience, technical knowledge of complex multinational programs, experience of the multinational environment and processes, Client focused with experience working with multinational corporations, written & verbal communication and interpersonal skills, Ability to handle multiple priorities, Ability to delegate effectively, Ability to meet tight deadlines / SLAs, Ability to clearly articulate ideas, Ability to influence outcomes, Ability to identify operational improvements, Computer literacy required: IT packages, MS Outlook, Excel, Word
Nice to Have
preferably client servicing (broker or company background), including reinsurance structures, dealing with senior client personnel / risk managers, Highly motivated and ability to work autonomously and on own initiative, Ability to motivate others to achieve common proven record of being a team player, Collaborative with the ability to build relationships with key internal and external stakeholders, gain technical knowledge / experience to carry out those improvements
What You'll Do.
Manage multinational service delivery for portfolio
Oversee multinational service activities
Coordinate communication and project management
Provide direction and guidance
Ensure appropriate design and effective delivery
Provide multinational technical expertise
Ensure compliant program structure
Lead promotion and adoption of process
Ensure Multinational service fee discipline
Lead and manage day-to-day service delivery
Ensure timely issuance of accurate local policy
Partner with Product Underwriters
Manage approval of facultative reinsurance panel
Engage with multinational claims
Support on ad hoc program enquiries
Partner with underwriting to draft legal documentation
Monitor performance and escalate
Operate as senior external service contact
Provide regular updates to broker/client
Manage and partner with Distribution
Coordinate periodic client/program stewardship meetings
Provide multinational subject matter expertise
Support colleagues in problem solving
Contribute to development
Support profitable growth of portfolio
and contribute to strategies
Deliver structured internal and external training
How You'll Work.
Team & Collaboration
Work in partnership with product underwriters and distribution; Coordinate communication and project management across all internal and external stakeholders; Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network; Work alongside a dynamic, multi-disciplinary team; Collaborate with underwriting and distribution; Build relationships with key internal and external stakeholders; Work in collaboration with product and distribution; Work in-person collaboration as a vital part of our culture
Communication Scope
Written & verbal communication; Interpersonal skills; Ability to clearly articulate ideas; Ability to influence outcomes
Process & Methodology
Proactive management and oversight of all multinational service activities, Coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle, Lead and manage the day-to-day service delivery, Meet agreed program SLAs, Monitor performance and escalate where necessary, Ensure all agreed Multinational service SLAs are being met, Ability to handle multiple priorities, Ability to meet tight deadlines / SLAs
Full Job Description
_**AIG Canada has launched careers and developed future leaders for 60 years.**_ **Multinational Client Executive** Join us as a Client Executive to grow your career at the forefront of multinational insurance. **Make your mark in Multinational** AIG’s Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers. **Role Summary** External broker and client facing role managing an assigned portfolio of Tier 1 and Tier 2 Multinational programs working in partnership with product underwriters and distribution. This role supports all major Multinational lines of business. **How you will create an impact:** * Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. This would include: * The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle. * Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs. * Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements. * Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an ele
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