MultilingualCustomerSuccessManager

Stora https://stora.co/ is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone. To support that growth, we’re hiring a Customer Success Manager focused on EU markets. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.   WHY THIS ROLE MATTERS We’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.   WHAT YOU’LL DO - Onboard new customers across EU markets, guiding them through setup and training - Support customers via email, chat, video and in person—especially where language or local context matters - Build long-term relationships by proactively engaging with your assigned accounts - Monitor account health, usage, and risks - Help operators get more value from Stora, surfacing opportunities and promoting key features - Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions - Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities   WHAT WE’RE LOOKING FOR We’re looking for someone who combines strong relationship-building skills with the structure, judgement, and commercial awareness needed to manage customer onboarding and success in a fast-growing SaaS business. This role is best suited to someone who is confident working with customers, comfortable with software, and able to build trust across different markets, languages, and ways of working.   You’ll likely