DuPont
Thermoplastics
Multibase(TM)TechnicalService&Development(TS&D)Specialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Multibase(TM) Technical Service & Development (TS&D) Specialist at DuPont. Skills: Technical Service, Product Development, Customer Support. Offer technical support to clients. Address customer inquiries”
Industry & Context.
Troubleshooting; Problem solving
Travel up to 40%
What They're Looking For.
Must Have
B.S. degree in Chemical Engineering, Plastics Engineering, Polymer Engineering, or related field, Knowledge of thermoplastic processes, Solid understanding of polymer materials, formulations, and organic and silicone compounds, Demonstrated experience in TS&D role and/or customer-facing role, Proven experience in thermoplastic compounding, Fluency in written and spoken English, 5+ years of relevant experience, Ability to collaborate cross-functionally
Nice to Have
Remote applicants in Detroit, MI area strongly considered
What You'll Do.
Offer technical support to clients
Address customer inquiries
Resolve customer issues
Provide customer technical support
Coordinate generation of technical data
Qualify product for customers
Develop product training
Provide product training
Assist with product literature
Communicate with customers
Gather customer feedback
Understand customer needs
Provide customized solutions
Act as product representative
Attend customer meetings
Provide customer presentations
Follow customer qualification
Ensure product conformity
Maintain documentation of test results
Maintain documentation of procedures
Maintain documentation of customer interactions
Document results in customer format
Conduct analytical work
Conduct experimental work
Conduct fact-finding work
Provide scientific understanding
Develop troubleshooting approaches
Implement troubleshooting approaches
Troubleshoot quality issues
Participate in project team
Participate in global technical network
Ensure knowledge transfer
Contribute to site programs
Adhere to product stewardship
How You'll Work.
Team & Collaboration
Regional business teams; Global technical teams; Manufacturing teams; Sales teams; Marketing teams; Distributors; Customers; Strategic partners; Project team; Global technical network
Communication Scope
Written communication; Spoken English; Customer communication; Presentations
Process & Methodology
Project management, Organizational skills, Develop work plans, Prioritize effectively, Meet deadlines
Full Job Description
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. [Why Join Us | DuPont Careers](https://careers.dupont.com/us/en/whyjoinus) We are seeking a **Technical Service & Development (TS&D) Specialist** to support the Multibase™ product line. This role provides technical expertise to customers across product development and application, processing methods, testing to industry standards, and troubleshooting. The TS&D Specialist also contributes to product improvements, competitive positioning of existing offerings, and new product development initiatives. As a key technical resource, this individual partners closely with regional business teams and collaborates with global technical, manufacturing, sales, and marketing teams, as well as distributors, customers, and strategic partners. **MULTIBASE™** is a leading player in thermoplastics, with a global presence across the US, Europe, and Asia. For over 40 years, we have developed innovative materials tailored to meet the needs of our customers. We operate with advanced industrial capabilities and serve a diverse range of markets, including automotive, construction, electronics, cable, and packaging. Customer satisfaction, employee safety, and environmental stewardship are core to our operation. We are certified to ISO 9001 and 14001 standards and actively participate in the global OCS (Operation Clean Sweep) program. This role has a preferred location at our Copley, OH site. Remote applicants in the Detroit, MI area will be strongly considered. **Key Responsibilities** **Technical Support:** * Offers technical support and exceptional customer ser
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