DuPont

Thermoplastics

MultibaseChinaTechnicalServiceandDevelopment(TS&D)Specialist

$350–550k ~AI est. Shanghai, China FULL TIME
The Brief

“Multibase China Technical Service and Development (TS&D) Specialist at DuPont. Skills: Technical Service, Product Development, Thermoplastics. Offer technical support to clients. Resolve customer issues”

What You'll Achieve.

Gain customer approval; Support local production project; Support product qualifications; Ensure conformity to standards

Industry & Context.

Thermoplastics
Problems you'll solve

Resolution of problems; Troubleshooting quality issues; Fact-finding work

Eligibility Requirements

Travel up to 50%

What They're Looking For.

Must Have

Bachelor's degree in chemical engineering, Bachelor's degree in Plastics Engineering, Bachelor's degree in Polymer Engineering, In-depth knowledge of thermoplastic processes, In-depth knowledge of compounding, In-depth knowledge of injection molding, In-depth knowledge of extrusion techniques, Understanding of polymer materials, Understanding of formulation, Understanding of organic compounds, Understanding of silicone compounds, Proven experience in TS&D role, Proven experience in customer-facing environments, Proven experience in Thermoplastic Compounding set-up, Fluent in English writing, Fluent in English speaking, 5 years of relevant experience, 5 years technical expertise, Highly organized project management, Build work plans with responsibility, Adept planning of activities, Ability to meet deadlines, Ability to meet commitments, Ability to work in collaborative setting, Proficient in Microsoft Office applications, Experienced with IT tools such as SAP

Nice to Have

Global product performances maintenance

What You'll Do.

Offer technical support to clients

Resolve customer issues

Provide customer technical support

Coordinate generation of technical data

Qualify product for customers

Qualify product for targeted applications

Provide technical support for local production

Support product qualifications

Support raw materials qualifications

Develop product training

Provide product training

Assist with product literature

Communicate effectively with customers

Gather customer feedback

Understand customer needs

Provide customized solutions

Act as product representative

Provide presentations

Follow qualification at customers

Ensure conformity of products

Maintain documentation of test results

Maintain documentation of procedures

Maintain documentation of customer interactions

Document results in customer format

Conduct analytical work

Conduct experimental work

Conduct investigative work

Conduct fact-finding work

Provide scientific understanding

Develop strategic approaches for troubleshooting

Implement strategic approaches for troubleshooting

Participate in project team

Participate in global technical network

Ensure knowledge transfer

Contribute to site programs

Adhere to product stewardship

Develop professional expertise

Demonstrate professional expertise

Write internal technical reports

Participate in seminars

Make presentations at conferences

Stay up to date with industry trends

Stay up to date with standards

Stay up to date with regulations

How You'll Work.

Team & Collaboration

Global technical network; Project team member; Regional business teams; Global technical; Global manufacturing; Sales & marketing; Distributors; Customers; Strategic partners

Communication Scope

Customer engagement; Presentations; Technical reports; Articles; Conferences

Process & Methodology

Project management, Build work plans, Planning of activities, Meet deadlines, Meet commitments

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