Home Instead
Hospital And Health Care
MultiUnitDeputyManager
Neural analysis suggests this role is
optimal for mid candidates.
“Multi Unit Deputy Manager at Home Instead. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, care planning, risk assessments, customer service, staff management, compliance, legislative requirements, Care Standards regulations, business growth targets, IT Systems, databases, virtual communication platforms, new technologies. management of the day to day running of Home Instead client operation”
What You'll Achieve.
support the growth of our business; ensuring the delivery of outstanding quality care; achievement of business growth targets
Industry & Context.
participating in an on-call rota, covering clients visits as required (1-2 days/week), driving licence, access to a vehicle, DBS enhanced disclosure
What They're Looking For.
Must Have
Level 3 NVQ, extensive care experience, excellent customer service skills, staff management skills, excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations, skills in conducting care assessment and care planning, influencing skills, ability to build good working relationships, organisation and planning skills, ability to work well and accurately under pressure, flexibility to meet the demands of the business including participating in an on-call rota & covering clients visits as required (1-2 days/week), Good understanding of systems and processes, Drive and motivation to take on a broad role and develop care services, Passion for providing the highest quality of care, Commercially aware, negotiating skills, Ability to demonstrate achievement of business growth targets, responsiveness, agility, ability to remain calm whilst dealing with multiple priorities, flexibility to meet demands of the business including participating in an on-call rota, Good working knowledge of IT Systems, experience of Microsoft Office or Google Suite, working with databases, virtual communication platforms, ability to learn and adopt new technologies where appropriate, driving licence, access to a vehicle
Nice to Have
willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent
What You'll Do.
management of the day to day running of Home Instead client operations
ensuring compliance with all governing body requirements and legislation relevant to the service
growth and development of our care service
delivery of outstanding quality care
Converting new client enquiries
conducting risk assessments
making sure that exceptional service is delivered to our clients
workloads are managed accordingly
How You'll Work.
Team & Collaboration
work closely with our Group Registered Manager; Teamwork & Collaboration; Communication & Relationship Management
Communication Scope
Communication & Relationship Management
Process & Methodology
organisation and planning skills, Planning and Organising
Full Job Description
* Our Medway office was established in 2021 and our Sittingbourne Office was opened in 2025. Our mission is to brighten the lives of older people giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business. Multi Unit Deputy Manager (Medway & Sittingbourne area) Full Time | £28,000 per year Job Purpose: To be accountable for the management of the day to day running of Home Instead client operations, ensuring compliance with all governing body requirements and legislation relevant to the service. We are looking for a highly skilled Deputy Manager with a strong care background to join our team in Medway & Sittingbourne. As our Deputy Manager, you will work closely with our Group Registered Manager and be responsible for the growth and development of our care service ensuring the delivery of outstanding quality care. In this varied and challenging role, you will be involved in: * Converting new client enquiries * Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements. * Managing a team making sure that exceptional service is delivered to our clients and workloads are managed accordingly. To be successful, you will: * Have Level 3 NVQ and be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent. * Have extensive care experience with excellent customer service and staff management skills. * Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations. * Strong skills in conducting care assessment and care planning. * Have strong influencing skills * Be able to demonstrate achievement of business growth targets * Have the ability to build good working relationships. * Have strong organisation and planning skills * Be able to work well and accurately under p
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