Charlotte Tilbury
Cosmetics
Multi-SiteBusinessManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Multi-Site Business Manager at Charlotte Tilbury. Skills: People management, Travel retail, Sales performance, Team leadership. Set up team members for success. Build a tilbury community”
What You'll Achieve.
Hit daily KPI targets; Hit monthly KPI targets; Achieve market leading results; Maintain #1 ranking; Maintain #1 growth
Industry & Context.
Conflict resolution; Solution orientated
Approximately 60% travel
What They're Looking For.
Must Have
People management experience, Travel retail expertise, Monthly rota scheduling, Payroll budgeting and forecasting, Talent management, Succession planning, HR management processes, Recruiting exceptional talent, Conducting security interviews, Manage a large team, Achieve market leading results, Embed magic service methodology, Build brand awareness, Devise eventing strategy, Tailor approaches to customers, Craft innovative methods, Weekly productivity reporting, Monthly productivity reporting, Liaise with host store partners, Manage stock levels, Adhere to health and safety, Execute visual merchandising, Grooming standards
Nice to Have
Entrepreneurial mindset, Assertive with energy, Emotional intelligence, Engaging personable skills, Build and maintain relationships, Acts with integrity, Hold ownership, Inspirational leadership, Excitement for beauty, Excitement for artistry, Pride in team success, Time management, Prioritization, Agile, Solution orientated, Resilient when dealing with ambiguity, Confident leadership
What You'll Do.
Set up team members for success
Build a tilbury community
Monthly rota scheduling
Monthly payroll budgeting
Motivate team to hit KPI targets
Ongoing talent management
Deal with workplace conflict
Identify training needs
Provide feedback on advancement
Lead and motivate team
Conduct performance 121 meetings
Recruit exceptional talent
Manage end to end recruitment
Source talent locally
Offer support for airport pass
Conduct security interviews
Ensure effective coordination
Ensure effective communication
Ensure effective productivity
Get limitless results from customers
Drive business KPI performance
Achieve market leading results
Ensure best customer experience
Embed magic service methodology
Build brand awareness
Create lasting emotional connections
Focus on travel moments
Understand traveller needs
Plan for calendar year
Consider New Product Launches
Consider activity impacts
Consider market impacts
Devise eventing strategy
Deliver eventing strategy
Navigate team interactions
Navigate consumer interactions
Demonstrate keen business sense
Understand customer needs
Strategize on enhancing sales
Tailor approaches to demographics
Craft innovative methods
Ensure products resonate
Provide weekly productivity reporting
Provide monthly productivity reporting
Liaise with host store partners
Liaise with senior stakeholders
Liaise with external partners
Ensure brand compliance
Analyze stock information
Provide proactive counsel on stock
Adhere to health and safety guidance
Execute flawless visual merchandising
Execute grooming standards
How You'll Work.
Team & Collaboration
Team members; Talent Acquisition Advisor; Host store partners; Senior stakeholders; External partners
Communication Scope
Daily briefs; Performance 121 meetings; Productivity reporting
Full Job Description
### **Multi-Site Business Manager - Frankfurt Airport (Multiple locations), Munich and Berlin** Full-time **The Role** **Airport Locations: Frankfurt (Multiple locations), Munich and Berlin** For a Germany-based Multi-Site Business Manager role focused on airport staff / Travel Retail, Charlotte Tilbury is looking for a commercially driven leader with strong people management and travel retail expertise. This role will be based in Frankfurt and oversee key German airport locations including Berlin, Frankfurt, and Munich. The MSBM oversees a portfolio of airport counters. The role requires frequent travel (approximately 60%) to ensure strong team leadership, retailer alignment, and execution consistency across locations. **Requirements** **Accountabilities** PEOPLE ACCOUNTABILITIES * People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores. * Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions) * Driving sales success through motivation of the team to hit daily and monthly KPI targets. * People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes. * Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas. * Leading and motivating a #1 team through daily briefs & performance 121 meetings. * Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively ‘tilbury talent spotting’, sourcing talent in the local area. * Offer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members’ passes. * Manage a large team, ensuring effective coordin
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