NineStar Connect

Communications, Energy, Water, Sewer

MSPTechnician

$45–65k ~AI est. Greenfield, Indiana, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“MSP Technician at NineStar Connect. Skills: Managed technology solutions, IT infrastructure, Customer service. Partner with sales team. Recommend effective solutions”

Industry & Context.

Communications, Energy, Water, Sewer
Problems you'll solve

Troubleshooting; Problem-solving

Eligibility Requirements

Travel occasionally within Indiana

What They're Looking For.

Must Have

Bachelor's degree in Computer and Information Technology or equivalent combination of certifications and experience, 2–3 years of relevant IT support, networking, or MSP experience, Experience supporting Windows environments, network infrastructure, and business technology systems, Troubleshooting, problem-solving, and customer service skills, Ability to manage multiple priorities while maintaining attention to detail

Nice to Have

CompTIA Security+ certification, CompTIA Network+ certification, CompTIA Server+ certification, CompTIA Linux+ certification, CompTIA CySA+ certification

What You'll Do.

Partner with sales team

Recommend effective solutions

Provide technical support

Support managed hardware

Support managed software

Support managed computers

Support managed devices

Design infrastructure

Install infrastructure

Configure infrastructure

Document infrastructure

Maintain infrastructure

Support wireless networks

Maintain wireless networks

Support remote connectivity

Maintain remote connectivity

Coordinate infrastructure upgrades

Coordinate technology deployments

Evaluate customer environments

Recommend cybersecurity improvements

Recommend risk mitigation strategies

Maintain project documentation

Maintain ticket documentation

Maintain system documentation

Assist with customer reporting

Assist with invoicing

Assist with password resets

Provide technical support functions

Travel to support installations

Travel to support customer needs

How You'll Work.

Team & Collaboration

Work with customers; Work with sales professionals; Work with engineers; Extension of Technology team

Full Job Description

NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive. Career Development: - We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development. Company Benefits: - At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts. Wellness: - We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location. Core Values: - We’re guided by our core values - Act with Integrity, Embrace Differences, Committed to Community, Be Innovative, Make Each Day Meaningful, and Seek Quality Results and we’re looking for team members who share these values! NineStar Connect is looking for a talented MSP Technician to join our Technology team and help deliver exceptional managed technology solutions to our business customers. As an MSP Technician, you'll work directly with customers, sales professionals, and engineers to design, implement, and support technology solutions that keep businesses running efficiently and securely. You'll serve as a trusted technical resource, helping customers maintain and optimize their IT infrastructure while delivering outstanding customer service. This position is assigned to support Amplify Hancock and will be primarily stationed at the Amplify Hancock location in Greenfield, Indiana. The MSP Technician will provide onsite technical support, infrastructure manageme

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