NineStar Connect
Communications, Energy, Water, Sewer
MSPTechnician
Neural analysis suggests this role is
optimal for mid candidates.
“MSP Technician at NineStar Connect. Skills: IT support, Networking, MSP experience, Customer service. Partner with sales team. Recommend effective solutions”
Industry & Context.
Troubleshooting; Problem-solving
Travel occasionally within Indiana
What They're Looking For.
Must Have
Bachelor's degree in Computer and Information Technology or equivalent, 2–3 years of relevant IT support, networking, or MSP experience, Experience supporting Windows environments, network infrastructure, and business technology systems, Troubleshooting, problem-solving, and customer service skills, Ability to manage multiple priorities while maintaining attention to detail
Nice to Have
CompTIA Security+ certification, CompTIA Network+ certification, CompTIA Server+ certification, CompTIA Linux+ certification, CompTIA CySA+ certification
What You'll Do.
Partner with sales team
Recommend effective solutions
Provide technical support for MSP-managed hardware
Provide technical support for MSP-managed software
Provide technical support for MSP-managed computers
Provide technical support for MSP-managed devices
Design customer networks
Install customer networks
Configure customer networks
Document customer networks
Maintain customer networks
Design customer servers
Install customer servers
Configure customer servers
Document customer servers
Maintain customer servers
Design customer computers
Install customer computers
Configure customer computers
Document customer computers
Maintain customer computers
Design related infrastructure
Install related infrastructure
Configure related infrastructure
Document related infrastructure
Maintain related infrastructure
Support wireless networks
Maintain wireless networks
Support remote connectivity solutions
Maintain remote connectivity solutions
Coordinate infrastructure upgrades
Coordinate technology deployments
Evaluate customer environments
Recommend cybersecurity improvements
Recommend risk mitigation strategies
Maintain accurate project documentation
Maintain accurate ticket documentation
Maintain accurate system documentation
Assist with customer reporting
Assist with customer invoicing
Assist with password resets
Assist with other technical support functions
Travel to support onsite installations
Travel to support customer needs
How You'll Work.
Team & Collaboration
Work directly with customers; Work with sales professionals; Work with engineers
Full Job Description
NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive. Career Development: - We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development. Company Benefits: - At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts. Wellness: - We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location. Core Values: - We’re guided by our core values - Act with Integrity, Embrace Differences, Committed to Community, Be Innovative, Make Each Day Meaningful, and Seek Quality Results and we’re looking for team members who share these values! NineStar Connect is looking for a talented MSP Technician to join our Technology team and help deliver exceptional managed technology solutions to our business customers. As an MSP Technician, you'll work directly with customers, sales professionals, and engineers to design, implement, and support technology solutions that keep businesses running efficiently and securely. You'll serve as a trusted technical resource, helping customers maintain and optimize their IT infrastructure while delivering outstanding customer service. This position is assigned to support Amplify Hancock and will be primarily stationed at the Amplify Hancock location in Greenfield, Indiana. The MSP Technician will provide onsite technical support, infrastructure manageme
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