Pinnacle Group
MSPGlobalProgramDirector
“MSP Global Program Director at Pinnacle Group. Skills: MSP strategy, program design, data analysis, operations. Provide hands-on support to Program Engagement Managers, Business Operations Manager, Contracts Analysts, Account Specialist and Business Intelligence Analyst. Willingness to dive into day-to-day operations and assist team with complex or high-volume requests”
What You'll Achieve.
Ensure delivery of SLAs and metrics; Determine new ways to provide cost savings to the organization (cost avoidance and cost savings strategies) while maintaining existing savings programs to reach stated goals
Industry & Context.
assist team with complex or high-volume requests; Determine new ways to provide cost savings to the organization (cost avoidance and cost savings strategies)
onsite teams (located in Philadelphia, Denver)
What They're Looking For.
Must Have
Bachelor's degree or equivalent work experience, 8-10 years MSP/industry experience, Managing high volume/high intensity clients
Nice to Have
Advanced MS skills, Managing 2-3 clients and teams at one time, Developing and presenting client business reviews, Well-versed in MSP strategy, program design, data analysis and operations
What You'll Do.
Provide hands-on support to Program Engagement Managers
Business Operations Manager
Account Specialist and Business Intelligence Analyst
Willingness to dive into day-to-day operations and assist team with complex or high-volume requests
Align with suppliers and manage relationships
Strategically align with client stakeholders to improve processes
develop new processes and innovation and drive operational efficiencies
Work closely with onsite teams (located in Philadelphia
Denver) to ensure deep understanding and provide guidance on all aspects of program strategy and operations
Handles escalated client and supplier requests
Ensure delivery of SLAs and metrics
Conduct scheduled meeting cadence consisting of governance meetings
monthly program read-outs
weekly leadership and end-client executive read-outs
Determine new ways to provide cost savings to the organization (cost avoidance and cost savings strategies) while maintaining existing savings programs to reach stated goals
Process writing and documentation
How You'll Work.
Team & Collaboration
Align with suppliers and manage relationships, expectations, performance, and reporting; Strategically align with client stakeholders to improve processes, develop new processes and innovation and drive operational efficiencies; Work closely with onsite teams (located in Philadelphia, Denver) to ensure deep understanding and provide guidance on all aspects of program strategy and operations; Handles escalated client and supplier requests; Conduct scheduled meeting cadence consisting of governance meetings, monthly program read-outs, weekly leadership and end-client executive read-outs; Developing and presenting client business reviews
Communication Scope
Developing and presenting client business reviews
Process & Methodology
program strategy, program design
Applying for this MSP Global Program Director role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Pinnacle Group?
Real rants from real employees. Read before you apply.