Sutherland
Technology
MSDynamicsCRMTechLead(Sales,CustomerService,Marketing/CustomerInsights)
Neural analysis suggests this role is
optimal for mid candidates.
“MS Dynamics CRM Tech Lead (Sales, Customer Service, Marketing/Customer Insights) at Sutherland. Skills: Dynamics 365, Dataverse, Technical leadership. Own end-to-end technical solution design. Lead technical discovery”
Industry & Context.
Consultative problem-solver; Root-cause analysis
What They're Looking For.
Must Have
5–10+ years Microsoft Dynamics CRM / Dynamics 365 CE, Hands-on configuration and development experience, Knowledge of Dataverse concepts, Experience delivering end-to-end implementation, Client-facing skills
Nice to Have
Exposure to Marketing/Customer Insights, Familiarity with Azure services for integration patterns, Healthcare / Life Sciences project experience, Microsoft certifications, Familiarity with reporting/analytics tools
What You'll Do.
Own end-to-end technical solution design
Lead technical discovery
Lead design workshops
Lead solution walkthroughs
Configure Dynamics 365
Review customisations
Lead data migration activities
Establish development standards
Establish code reviews
Establish release management
Provide L2/L3 production support
Perform root-cause analysis
Develop enhancement roadmap
How You'll Work.
Team & Collaboration
Delivery teams; Client stakeholders; QA/UAT teams
Communication Scope
Client communication; Technical discussions; Advise stakeholders
Process & Methodology
Agile delivery
Full Job Description
Sutherland is seeking a hands-on Microsoft Dynamics 365 CRM Technical Lead to lead the technical delivery of a Dynamics 365 implementation covering Sales, Customer Service, and Marketing/Customer Insights, followed by production support and continuous enhancements.The role requires strong configuration and development skills in Dynamics 365/Dataverse, the ability to design pragmatic solutions in context, and the seniority to engage directly with clients, translate business needs into technical designs, and guide delivery teams through build, integration, testing, and go-live. * Own end-to-end technical solution design across Dynamics 365 apps and Dataverse, ensuring scalable architecture, maintainability, and alignment with business outcomes. * Lead technical discovery, design workshops, and solution walkthroughs with client stakeholders; provide options, trade-offs, and recommendations. * Configure and extend Dynamics 365 (Sales, Customer Service, Marketing/Customer Insights) including security model/governance, entities, forms, views, business rules, and automation. * Build and review customisations using appropriate extensibility patterns (plug-ins, workflows/Power Automate, client scripting, PCF where relevant) with strong engineering discipline. * Design and deliver integrations with external systems using APIs and integration services (e.g., Azure integration patterns, middleware, event/webhook style integrations). * Lead data migration activities (mapping, cleansing approach, load strategy, reconciliation) and manage deployment across environments. * Establish development standards, code reviews, CI/CD and release governance; ensure proper logging/monitoring for integrations and custom components. * Partner with QA/UAT to drive test strategy and defect triage through go-live and hypercare. * Provide L2/L3 production support, incident/problem management, root-cause analysis, and continuous improvement/enhancements roadmap post go-live. ## Qualifications Requir
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