Sutherland
Technology
MSDynamicsCRMTechLead(Sales,CustomerService,Marketing/CustomerInsights)
“MS Dynamics CRM Tech Lead (Sales, Customer Service, Marketing/Customer Insights) at Sutherland. Skills: Dynamics 365, Dataverse, Technical leadership. Own end-to-end technical solution design. Lead technical discovery”
Industry & Context.
Consultative problem-solver; Root-cause analysis
What They're Looking For.
Must Have
5–10+ years Microsoft Dynamics CRM / Dynamics 365 CE, Hands-on configuration and development experience, Knowledge of Dataverse concepts, Experience delivering end-to-end implementation, Client-facing skills
Nice to Have
Exposure to Marketing/Customer Insights, Familiarity with Azure services for integration patterns, Healthcare / Life Sciences project experience, Microsoft certifications, Familiarity with reporting/analytics tools
What You'll Do.
Own end-to-end technical solution design
Lead technical discovery
Lead design workshops
Lead solution walkthroughs
Configure Dynamics 365
Review customisations
Lead data migration activities
Establish development standards
Establish code reviews
Establish release management
Provide L2/L3 production support
Perform root-cause analysis
Develop enhancement roadmap
How You'll Work.
Team & Collaboration
Delivery teams; Client stakeholders; QA/UAT teams
Communication Scope
Client communication; Technical discussions; Advise stakeholders
Process & Methodology
Agile delivery
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