RTX
aerospace and defense
MRTTechnicalCoordinator
“MRT Technical Coordinator at RTX. Skills: coordinate and manage mobile repair activity requests, technical & commercial assistance, customer requirements, return engines into service, offer fastest return to service solution. coordinate and manage mobile repair activity requests from start to finish. provide technical & commercial assistance for both internal and external customers”
What You'll Achieve.
meeting the defined KPIs; return engines into service; fastest return to service solution; projected RTS
Industry & Context.
solve complex problems
U. S. citizenship is required, FAA Anti-Drug and Alcohol Misuse Prevention Program, complete a pre-employment FAA drug screen, participate in PWES Vision program, Security Clearance Type: None/Not Required, candidates may be asked to attend select steps of the interview process in-person
What They're Looking For.
Must Have
Associate's degree (or other 2-year post-high school training) with a minimum of 4+ years’ experience in aviation aircraft maintenance and/or aviation customer service with a technical background, Active Airframe & Powerplant License, Current valid driver's license, U. S. citizenship is required
Nice to Have
Prior experience with Pratt & Whitney Canada engine lines, Understanding of commercial overview, i. e. , warranty, PPH, ESP, Fluent in any other continental language, Previous experience in a customer facing role
What You'll Do.
coordinate and manage mobile repair activity requests from start to finish
provide technical & commercial assistance for both internal and external customers
Work on MRT Command Center shift schedule as an MRT Technical Coordinator
Accurately assesses the customer's needs and requirements to provide technical
logistic and commercial support for MRT-related services in support to P&WC engines and installations
Understand Airworthiness Regulations
EHS and ITC requirements to effectively identify solutions to return engines into service
For a given work scope
identify technician with proper capabilities
establish parts listing and tooling required
including airframe interfaces
ship parts and tooling as required to meet the RTS strategy
Generation of MRT quotations aligned with market price and follow-up on commercial offer until closure with end customer
including internal negotiation/coordination as required
Initiate immediate contact for an AOG or urgent situations with P&WC internal and external organizations such as 3rd parties
DMF to offer fastest return to service solution and/or aligned with customer needs
Maintains constant communications with the customers and CFirst on request progress and status update
including projected RTS
Maintains high standards of etiquette and protocol with the customer during any form of contact
Effectively documents and monitors events with CRM (Customer Relationship Management) for all customer interactions
including commitments
from initiation to closure
Effectively communicate with the field technicians for updates and address their concerns in a timely manner
Interpret applicable Technical Publications (i. e. EMM/ AMM/ OHM/ IPC/ CIR)
Proficiency with digital tools and technologies such as MS Office suite
Provides commercial cost estimates for MRT events as requested
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; internal negotiation/coordination; communicate with the field technicians
Communication Scope
Maintains constant communications with the customers and CFirst on request progress and status update; Effectively communicate with the field technicians for updates and address their concerns in a timely manner
Process & Methodology
process management, resource planning, Responsible for several components of a project or a complex component of a larger project
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