Amazon.com Services LLC
B2B
MROLead,LargeCustomerSolutions
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“MRO Lead, Large Customer Solutions at Amazon.com Services LLC. Skills: MRO Strategy, Cross-functional Leadership, Customer Experience. Define MRO growth strategy. Define MRO roadmap”
What You'll Achieve.
Accelerate MRO growth; Improve MRO product discovery; Close gap with distributors; Drive measurable improvements; Incremental revenue growth
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
Bachelor's degree, 5+ years business development, 5+ years strategic partnerships, 5+ years technology-driven category development, 5+ years market development in B2B, 5+ years market development in industrial markets, Experience structuring complex agreements, Experience negotiating complex agreements, Experience leading cross-functional groups, Experience completing deals, Ability to translate technical product capabilities, Ability to create customer-facing value propositions, Ability to create go-to-market materials, Ability to influence executive leadership, Ability to drive organizational alignment, Analytical skills
Nice to Have
B2B procurement expertise, Industrial distribution expertise, MRO market expertise, Experience supporting supplier ecosystems, Experience supporting partner ecosystems, Experience in e-commerce environments, Experience in marketplace environments, Track record of contributing to strategic technology partnerships, Familiarity with e-procurement systems, Familiarity with punchout catalogs, Familiarity with enterprise procurement integration patterns, Experience leveraging AI/ML technologies, Comfort operating in ambiguous environments, Experience building consensus
What You'll Do.
Define MRO growth strategy
Establish selection coverage targets
Establish customer experience priorities
Establish go-to-market execution plans
Develop working knowledge of MRO landscape
Develop working knowledge of customer buying behaviors
Develop working knowledge of industry
Create feedback loops
Monitor business development metrics
Report business development metrics
Support QBR preparation
Support MBR preparation
Drive coordinated execution
Establish steering mechanisms
Architect strategy to expand MRO selection
Champion tech-enabled improvements
Improve MRO product discovery
Build customer intelligence
Develop MRO buyer personas
Conduct win/loss analysis
Create MRO deal playbooks
Create competitive positioning materials
Mentor Account Executives
Mentor Customer Advisors
Support complex MRO deal execution
Drive improvements in MRO deal velocity
Drive improvements in MRO attach rate
Develop MRO procurement integration strategy
Define program metrics
Monitor program metrics
Report program metrics
How You'll Work.
Team & Collaboration
Cross-functional teams; Retail; Vendor Management; Tech; Delivery Operations; Sales; Managed Spend; Finance
Communication Scope
Customer-facing value propositions; Go-to-market materials; Executive presentations
Process & Methodology
Roadmap ownership, Execution plans
Full Job Description
Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential. The Amazon Business MRO (Maintenance, Repair, and Operations) Lead, Large Customer Solutions is focused on transforming how Enterprise customers discover, evaluate, and purchase MRO products at scale. MRO is a critical procurement category for businesses across every industry — and Amazon Business is uniquely positioned to deliver a differentiated experience through selection breadth, competitive pricing, fast delivery, and technology-enabled buying tools. This role sits at the intersection of business development, technology, and category strategy — supporting the origination of new growth opportunities, building strategic partnerships, and executing the go-to-market approach for MRO across North America. This role will serve as the single-threaded strategic leader for MRO across North America, owning the end-to-end vision, roadmap, and cross-functional execution required to accelerate MRO growth within Enterprise customers — spanning Industrial, Professional Contractor, and Small Business segments. Key job responsibilities ● MRO Strategy & Roadmap Ownership — Define and own the multi-year MRO growth strategy and roadmap across large customers, establishing selection coverage targets, customer experience priorities, and go-to-market execution plans that align
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