The Moving Help Team
MovingHelpTeamLeader
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“Moving Help Team Leader at The Moving Help Team. Skills: Leadership, Customer service, Problem-solving. Lead and support a team of customer service agents across phone, chat, and email. Provide real-time guidance to agents navigating customer issues and resolutions”
What You'll Achieve.
Agents feel supported and confident in decision-making; Escalations are handled efficiently and professionally; Issues are surfaced early and resolved quickly; Customer experience improves through better consistency and outcomes
Industry & Context.
Energized by solving problems; Calm and steady decision-making under pressure; Proactive mindset with a focus on solutions; Ability to identify patterns and recommend improvements
This position will be on-site in Phoenix, Arizona.
What They're Looking For.
Must Have
Ability to lead and support others in a live-service environment, communication and interpersonal skills, Calm and steady decision-making under pressure, Proactive mindset with a focus on solutions, Ability to identify patterns and recommend improvements, Previous customer service experience required
Nice to Have
2+ years of customer service experience, Experience handling inbound and outbound calls, Experience with email and chat-based customer support, Familiarity with dispute resolution, Proficiency in Microsoft Excel and Word
What You'll Do.
Lead and support a team of customer service agents across phone
Provide real-time guidance to agents navigating customer issues and resolutions
Assist with escalated customer concerns and disputes
and opportunities for improvement
Document and escalate programming bugs
and recurring concerns
Foster a collaborative
solution-focused team environment
Contribute to continuous improvement of customer experience and internal processes
How You'll Work.
Team & Collaboration
Foster a collaborative, solution-focused team environment
Communication Scope
communication and interpersonal skills
Full Job Description
**Location:** 2727 N Central Ave, Phoenix, Arizona 85004 United States of America **This position will be on-site in Phoenix, Arizona.** Join the Moving Help team and play a leadership role in shaping the customer experience. This position is ideal for someone who thrives in a fast-paced environment, leads confidently in real time, and is energized by solving problems and improving processes. As a Team Leader, you will support frontline agents, guide decision-making, and help ensure customers receive clear, fair, and timely resolutions across phone, chat, and email channels. **Pay Rate:** $18/hour **Key Responsibilities** * Lead and support a team of customer service agents across phone, chat, and email * Provide real-time guidance to agents navigating customer issues and resolutions * Assist with escalated customer concerns and disputes * Identify trends, issues, and opportunities for improvement * Document and escalate programming bugs, operational gaps, and recurring concerns * Foster a collaborative, solution-focused team environment * Contribute to continuous improvement of customer experience and internal processes **Qualifications** * Ability to lead and support others in a live-service environment * Strong communication and interpersonal skills * Calm and steady decision-making under pressure * Proactive mindset with a focus on solutions * Ability to identify patterns and recommend improvements * Previous customer service experience required **Preferred Qualifications** * 2+ years of customer service experience * Experience handling inbound and outbound calls * Experience with email and chat-based customer support * Familiarity with dispute resolution * Proficiency in Microsoft Excel and Word **What Success Looks Like** * Agents feel supported and confident in decision-making * Escalations are handled efficiently and professionally * Issues are surfaced early and resolved quickly * Customer experience improves through better consistency and outcomes ** _U‑Ha
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