U-Haul
MovingHelpChatAgent-FullTime
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“Moving Help Chat Agent - Full Time at U-Haul. Skills: Customer support, Chat support, Phone support, Email support. Support customers via chat, phone, and email. Help customers book, edit, reschedule, and/or cancel Moving Help services”
What You'll Achieve.
Ensure customer satisfaction
Industry & Context.
Resolving customer concerns efficiently
Must be able to work out of the Phoenix office full time, Requires working at U-Haul's Midtown Campus corporate office, Must be available to work both weekend days per week, Working holidays is required, Light physical exertion, Sitting for long periods, Focusing on a computer screen, Taking phone calls using a wired headset, Candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools, U-Haul will not hire or re-hire individuals who use nicotine products in specific states
What They're Looking For.
Must Have
Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion, Intermediate keyboarding and computer skills, Ability to navigate and use multiple computer programs at once, Active and attentive listening, Experience working with customer support
What You'll Do.
Support customers via chat
and/or cancel Moving Help services
Resolve customer concerns efficiently
and professional attitude toward customers at all times
Respond promptly to customer inquiries
Communicate with customers through phone calls
Acknowledge and resolve customer complaints
Keep records of customer interactions
Communicate and coordinate with colleagues and supervisors as necessary
Provide feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
How You'll Work.
Team & Collaboration
Communicate and coordinate with colleagues and supervisors as necessary
Communication Scope
Communicating with customers through phone calls, chats, and emails; Active and attentive listening
Full Job Description
**Location:** 2727 N Central Ave, Phoenix, Arizona 85004 United States of America U-Haul is looking for an organized, friendly, and motivated call center representative who can work out of our Phoenix office full time! A Moving Help Chat Specialist supports customers in a high-volume call center environment via chat primarily, but also via phone and email if needed. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. This position is an in-person/in-office role which requires working at U-Haul's Midtown Campus corporate office at 2727 N. Central Ave, Phoenix, AZ. **Customer Support Specialist Responsibilities:** * Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries. * Communicating with customers through phone calls, chats, and emails. * Acknowledging and resolving customer complaints. * Processing, rebooking, and modifying orders. * Keeping records of customer interactions, transactions, comments, and complaints. * Communicating and coordinating with colleagues and supervisors as necessary. * Providing feedback on the efficiency of the customer service process. * Ensure customer satisfaction and provide professional customer support. **Minimum Qualifications:** * High school diploma or GED * Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion * Intermediate keyboarding and computer skills * Ability to navigate and use multiple computer programs at once * Active and attentive listening * Experience working with customer support _Perks of joining the U-Haul Team!_ **Compensation:** U-Haul offers full time Moving Help Chat Specialists an hourly base pay of $16.00 when working in the office. Your b
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