U-Haul
MovingHelpAgent-Remote(PartTime)
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“Moving Help Agent - Remote (Part Time) at U-Haul. Skills: Customer support, Communication. Supports customers in a high-volume call center environment via phone, chat, and email. Helping customers book, edit, reschedule, and/or cancel Moving Help services”
What You'll Achieve.
Ensure customer satisfaction
Industry & Context.
Resolving customer concerns efficiently
Must be available at least 30 hours per week, Must be available to work at least one weekend day per week, Working holidays is required, All work duties, including initial education, must be performed from your home address in a private, quiet workspace, Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment, Personal home computer that meets the technical requirements, Webcam (external or built-in), USB headset (wired), Light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset, Candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools, U-Haul will not hire or re-hire individuals who use nicotine products
What They're Looking For.
Must Have
Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion, Intermediate keyboarding and computer skills, Ability to navigate and use multiple computer programs at once, Active and attentive listening, Experience working with customer support
What You'll Do.
Supports customers in a high-volume call center environment via phone
Helping customers book
and/or cancel Moving Help services
Resolving customer concerns efficiently
Maintaining a positive
and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through phone calls
Acknowledging and resolving customer complaints
Keeping records of customer interactions
Communicating and coordinating with colleagues and supervisors as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
How You'll Work.
Team & Collaboration
Communicating and coordinating with colleagues and supervisors as necessary
Communication Scope
Communicating with customers through phone calls, chats, and emails
Full Job Description
**Location:** 2727 N Central Ave, Phoenix, Arizona 85004 United States of America U-Haul is looking for an organized, friendly, and motivated part time call center representative who can work remotely! A Moving Help Specialist supports customers in a high-volume call center environment via phone, chat, and email, with a focus on either phone or chat. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer Support Specialist Responsibilities :** * Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries. * Communicating with customers through phone calls, chats, and emails. * Acknowledging and resolving customer complaints. * Processing, rebooking, and modifying orders. * Keeping records of customer interactions, transactions, comments, and complaints. * Communicating and coordinating with colleagues and supervisors as necessary. * Providing feedback on the efficiency of the customer service process. * Ensure customer satisfaction and provide professional customer support. **Minimum Qualifications:** * High school diploma or GED * Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion * Intermediate keyboarding and computer skills * Ability to navigate and use multiple computer programs at once * Active and attentive listening * Experience working with customer support _Perks of joining the U-Haul fleet!_ **Compensation:** U-Haul offers part time Moving Help Specialists an hourly base pay of $15.00 when working remotely. Your base pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. _Note: Hourly base wage may be higher,
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