Home Financing Solutions
Retail Banking
MortgageSpecialist
“Mortgage Specialist at Home Financing Solutions. Skills: Mortgage sales, Customer relationship management, Sales program execution. Cultivate, build, and manage relationships with referral network. Build pipeline of new mortgage business”
What You'll Achieve.
Achieve individual sales and profitability goals; Increase BMO’s share of the home financing market
Industry & Context.
Analytical and problem solving skills - In-depth
What They're Looking For.
Must Have
3 - 5 years of relevant experience, post-secondary degree in related field of study or an equivalent combination of education and experience, In-depth understanding of the mortgage lending process, applicable regulatory requirements, interpersonal skills, sales skills, customer service skills, negotiation skills, Expert knowledge of self-management, teamwork, personal lending, relationship sales and management, Functional knowledge of personal banking, investments, trust services, business and commercial lending, cash management, knowledge of the broader real estate industry, mortgage market, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
Nice to Have
If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
What You'll Do.
and manage relationships with referral network
Build pipeline of new mortgage business
Increase BMO’s share of home financing market
Identify sales opportunities
Refer to BMO colleagues
Develop and execute marketing and sales programs
Drive business results
Follow corporate policies
Follow operating directives
Follow legal and regulatory requirements
Proactively contact referral and origination sources
Lead discussions about home financing solutions
Assist with implementation of marketing programs
Assist with implementation of promotions
Assist with implementation of initiatives
Search for cross-sell opportunities
Search for up-sell opportunities
Achieve individual sales goals
Achieve profitability goals
Support delivery of marketing programs
Support delivery of promotions
Support delivery of initiatives
Seek opportunities to expand network
Obtain referrals from existing relationships
Obtain originations from existing relationships
Establish and enhance Bank’s community presence
Participate in trade shows
Participate in conferences
Serve as customer advocate
Complete onboarding activities
Deliver exceptional customer service
Build trust through expertise
Build trust through responsive service
Build trust through support
Guide customers throughout mortgage application
Guide customers throughout mortgage processing
Partner with branch teams
Hand off customers to branch teams
Finalize mortgage documentation
Refer customers with non-mortgage needs
Resolve customer issues
Escalate customer issues
Ensure funds are advanced timely
and professional service
Respond to customer queries
Respond to customer requests
Identify client needs for banking products
Refer clients to appropriate BMO partners
Stay abreast of consumer needs
Stay abreast of industry trends
Stay abreast of best practices
Stay abreast of regulatory requirements
Stay abreast of policies for mortgage products
Stay abreast of procedures for mortgage products
Address customer service issues
Escalate persistent matters
Escalate complex matters
Provide advice and guidance
Support execution of strategic initiatives
Help determine business priorities
Help determine sequence for execution of strategy
Conduct independent analysis
Conduct independent assessment
Resolve strategic issues
Liaise with BMO teams
Liaise with customers
Ensure satisfactory completion of home financing application
Ensure fulfillment of home financing application
Document updates in BMO’s internal systems
Analyze data and information
Provide insights and recommendations
Gather and format data into reports
Gather and format data into dashboards
Provide input into planning of operational programs
Provide input into implementation of operational programs
Execute routine tasks
Organize work information
Engage with referral network
Create relationships that generate referrals
Create relationships that generate mortgage originations
Complete necessary transactions
Maintain operational integrity
Propose new solutions
Exercise judgment to identify problems
Exercise judgment to diagnose problems
Exercise judgment to solve problems
Apply Risk Management Framework
Make sound and risk informed decisions
How You'll Work.
Team & Collaboration
Partner with branch teams; Collaborate with internal and external stakeholders
Communication Scope
Verbal & written communication skills - In-depth
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