Home Financing Solutions
Retail Banking
MortgageSpecialist
“Mortgage Specialist at Home Financing Solutions. Skills: Mortgage lending, Sales, Customer service. Cultivate, build, and manage relationships with referral network. Build pipeline of new mortgage business”
What You'll Achieve.
Achieve individual sales goals; Achieve profitability goals
Industry & Context.
Analytical and problem solving skills - In-depth
What They're Looking For.
Must Have
post-secondary degree in related field of study or an equivalent combination of education and experience, In-depth understanding of the mortgage lending process and applicable regulatory requirements, interpersonal, sales, customer service, and negotiation skills, Expert knowledge of self-management and teamwork, personal lending, relationship sales and management, Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management, knowledge of the broader real estate industry and mortgage market, negotiation skills, Specialized knowledge from education and/or business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
What You'll Do.
and manage relationships with referral network
Build pipeline of new mortgage business
Increase BMO’s share of home financing market
Identify sales opportunities
Refer to BMO colleagues
Develop and execute marketing and sales programs
Drive business results
Follow corporate policies
Follow operating directives
Follow legal and regulatory requirements
Proactively contact referral and origination sources
Create national partnerships
Create local partnerships
Lead discussions about home financing solutions
Assist with implementation of marketing programs
Assist with implementation of promotions
Assist with implementation of initiatives
Search for cross-sell opportunities
Search for up-sell opportunities
Achieve individual sales goals
Achieve profitability goals
Support delivery of marketing programs
Support delivery of promotions
Support delivery of initiatives
Seek opportunities to expand network
Obtain referrals from existing relationships
Obtain originations from existing relationships
Establish Bank’s community presence
Enhance Bank’s community presence
Participate in trade shows
Participate in conferences
Serve customer advocate during application
Serve customer advocate during processing
Complete onboarding activities
Deliver exceptional customer service
Build trust through expertise
Build trust through responsive service
Build trust through support
Guide customers throughout mortgage application
Guide customers throughout mortgage processing
Partner with branch teams
Handoff customers to branch teams
Finalize mortgage documentation
Refer customers with non-mortgage needs
Resolve customer service issues
Escalate customer service issues
Ensure funds are advanced timely
Provide friendly customer service
Provide courteous customer service
Provide professional customer service
Respond to customer queries
Respond to customer requests
Identify client needs for banking products
Refer clients to appropriate BMO partners
Stay abreast of consumer needs
Stay abreast of industry trends
Stay abreast of best practices
Stay abreast of regulatory requirements
Stay abreast of mortgage product policies
Stay abreast of mortgage service policies
Stay abreast of mortgage product procedures
Stay abreast of mortgage service procedures
Address customer service issues
Escalate complex customer matters
Develop solutions based on business strategy
Develop solutions based on stakeholder needs
Make recommendations based on business strategy
Make recommendations based on stakeholder needs
Provide advice on implementation of solutions
Provide guidance on implementation of solutions
Support execution of strategic initiatives
Help determine business priorities
Help determine sequence for strategy execution
Conduct independent analysis
Conduct independent assessment
Resolve strategic issues
Liaise with BMO teams
Liaise with customers
Ensure satisfactory completion of home financing application
Ensure fulfillment of home financing application
Document updates in BMO’s internal systems
Ensure employees access status of customer opportunities
Ensure employees access status of customer transactions
Ensure employees access status of customer problems
Analyze data and information
Provide insights and recommendations
Gather data for reports
Format data for reports
Gather data for dashboards
Format data for dashboards
Provide input into operational programs
Execute routine tasks
Organize work information for accuracy
Organize work information for completeness
Engage with referral network
Create relationships that generate referrals
Create relationships that generate mortgage originations
Complete transactions in compliance with guidelines
Maintain operational integrity
Propose new solutions
Exercise judgment to identify problems
Exercise judgment to diagnose problems
Exercise judgment to solve problems
Work mostly independently
Apply Risk Management Framework
Make sound risk informed decisions
Make risk informed decisions aligning to business strategy
Make risk informed decisions protecting assets
Make risk informed decisions adhering to policy documents
Make risk informed decisions adhering to laws
Make risk informed decisions adhering to regulations
How You'll Work.
Team & Collaboration
Partner with branch teams; Support execution of strategic initiatives in collaboration with internal and external stakeholders
Communication Scope
Verbal & written communication skills - In-depth
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