Home Financing Solutions
Retail Banking
MortgageSpecialist
“Mortgage Specialist at Home Financing Solutions. Skills: Mortgage sales, Customer relationship management, Financial services. Cultivate, build, and manage relationships with referral network. Build pipeline of new mortgage business”
What You'll Achieve.
Achieve individual sales and profitability goals; Increase BMO’s share of the home financing market
Industry & Context.
Analytical and problem solving skills - In-depth; Resolve strategic issues; Exercise judgment to identify, diagnose, and solve problems
What They're Looking For.
Must Have
3 - 5 years of relevant experience, post-secondary degree in related field of study or an equivalent combination of education and experience, In-depth understanding of the mortgage lending process and applicable regulatory requirements, interpersonal, sales, customer service, and negotiation skills, Expert knowledge of self-management and teamwork, personal lending, relationship sales and management, Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management, knowledge of the broader real estate industry and mortgage market, negotiation skills, Specialized knowledge from education and/or business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
Nice to Have
If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
What You'll Do.
and manage relationships with referral network
Build pipeline of new mortgage business
Increase BMO’s share of home financing market
Identify sales opportunities
Refer to BMO colleagues
Develop and execute marketing and sales programs
Drive business results
Follow corporate policies
Follow operating directives
Follow legal and regulatory requirements
Proactively contact referral and origination sources
Lead discussions about home financing solutions
Assist with implementation of marketing programs
Assist with implementation of promotions
Assist with implementation of initiatives
Search for cross-sell opportunities
Search for up-sell opportunities
Achieve individual sales goals
Achieve profitability goals
Support delivery of marketing programs
Support delivery of promotions
Support delivery of initiatives
Seek opportunities to expand network
Obtain referrals from existing relationships
Obtain originations from existing relationships
Establish Bank’s community presence
Enhance Bank’s community presence
Participate in trade shows
Participate in conferences
Serve customer advocate during application
Serve customer advocate during processing
Complete onboarding activities
Deliver exceptional customer service
Build trust through expertise
Build trust through responsive service
Build trust through support
Guide customers throughout mortgage application
Guide customers throughout mortgage processing
Partner with branch teams
Hand off customers to branch teams
Finalize mortgage documentation
Refer customers with non-mortgage needs
Resolve customer issues
Escalate customer issues
Meet customer expectations
Ensure funds are advanced timely
Provide friendly customer service
Provide courteous customer service
Provide professional customer service
Respond to customer queries
Respond to customer requests
Identify client needs for banking products
Refer clients to BMO partners
Stay abreast of consumer needs
Stay abreast of industry trends
Stay abreast of best practices
Stay abreast of regulatory requirements
Stay abreast of mortgage product policies
Stay abreast of mortgage service policies
Address customer service issues
Escalate complex customer service matters
Develop solutions based on business strategy
Make recommendations based on business strategy
Develop solutions based on stakeholder needs
Make recommendations based on stakeholder needs
Provide advice on solution implementation
Provide guidance on solution implementation
Support execution of strategic initiatives
Collaborate with internal stakeholders
Collaborate with external stakeholders
Determine business priorities
Determine sequence for execution of strategy
Conduct independent analysis
Conduct independent assessment
Resolve strategic issues
Liaise with BMO teams
Liaise with customers
Ensure satisfactory completion of application
Ensure fulfillment of application
Document updates in BMO’s internal systems
Ensure employees access status of opportunities
Ensure employees access status of transactions
Ensure employees access status of problems
Ensure employees access status of issues
Analyze data for insights
Analyze information for insights
Provide recommendations based on analysis
Gather data for reports
Format data for reports
Gather data for dashboards
Format data for dashboards
Provide input into operational programs
Execute routine tasks
Execute service requests
Comply with service level agreements
Organize work information for accuracy
Organize work information for completeness
Engage with referral network
Create relationships that generate referrals
Create relationships that generate mortgage originations
Complete necessary transactions
Comply with guidelines
Maintain operational integrity
Propose new solutions
Exercise judgment to identify problems
Exercise judgment to diagnose problems
Exercise judgment to solve problems
Work mostly independently
Apply Risk Management Framework
Make risk informed decisions
Align decisions to business strategy
Adhere to applicable policy documents
Adhere to regulations
How You'll Work.
Team & Collaboration
Partner with branch teams; Collaborate with internal stakeholders; Collaborate with external stakeholders; Liaise with various BMO teams
Communication Scope
Verbal & written communication skills - In-depth
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