Home Financing Solutions
Retail Banking
MortgageSpecialist
“Mortgage Specialist at Home Financing Solutions. Skills: Mortgage Specialist, Sales, Customer Service. Cultivates, builds, and manages relationships with a referral network. Build a pipeline of new mortgage business”
What You'll Achieve.
Achieve individual sales and profitability goals
Industry & Context.
Analytical and problem solving skills - In-depth
What They're Looking For.
Must Have
3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience, In-depth understanding of the mortgage lending process and applicable regulatory requirements, interpersonal, sales, customer service, and negotiation skills, Expert knowledge of self-management and teamwork, personal lending, relationship sales and management, Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management, knowledge of the broader real estate industry and mortgage market, negotiation skills, Specialized knowledge from education and/or business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
Nice to Have
If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards
What You'll Do.
and manages relationships with a referral network
Build a pipeline of new mortgage business
Increase BMO’s share of the home financing market
Actively identifies sales opportunities
Refers to BMO colleagues as appropriate
Develops and executes effective marketing and sales programs
Drives business results
Follows corporate policies
legal and regulatory requirements
Proactively contacts referral and origination sources
Creates local partnerships to lead discussions
Assists with the implementation of targeted marketing programs
Searches for cross-sell and up-sell opportunities
Achieve individual sales and profitability goals
Supports the delivery of targeted marketing programs
Seeks opportunities to expand network by obtaining referrals
Establishes and enhances the Bank’s community presence
Participates in trade shows
Serves a customer advocate during application and processing activities
Completes onboarding activities as required
Delivers exceptional customer service that builds trust
Guides customers throughout mortgage application and processing activities
Partners with branch teams to properly hand off customers
Finalize mortgage documentation
Refers customers with non-mortgage needs
Resolves or escalates issues to meet customer expectations
Ensures funds are advanced in a timely manner
Provides customers with friendly
and professional service
Identifies client needs for banking products
Refers to appropriate BMO partners
Stays abreast of consumer needs
Addresses customer service issues according to established parameters
Escalates persistent or complex matters to more senior staff
Develops solutions and makes recommendations
Provides advice and guidance to assigned business/group
Supports the execution of strategic initiatives
Helps determine business priorities
Conducts independent analysis and assessment
Liaises with various BMO teams and customers
Ensures satisfactory completion and/or fulfillment of the home financing application
Documents updates in BMO’s internal systems
Analyzes data and information to provide insights and recommendations
Gathers and formats data into regular and ad-hoc reports and dashboards
Provides input into the planning and implementation of operational programs
Executes routine tasks within relevant service level agreements
Organizes work information to ensure accuracy and completeness
Engages with referral network to create relationships
Generates referrals and mortgage originations for clients
Completes all necessary transactions in compliance with guidelines
Maintains operational integrity
Thinks creatively and proposes new solutions
Exercises judgment to identify
Works mostly independently
Broader work or accountabilities may be assigned as needed
Take measured risks while protecting the bank
Applies Risk Management Framework in the execution of your role
Makes sound and risk informed decisions
How You'll Work.
Team & Collaboration
Partners with branch teams; Collaborates with internal and external stakeholders
Communication Scope
Verbal & written communication skills - In-depth
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