Home Financing Solutions
Retail Banking Sales & Service
MortgageSpecialist
“Mortgage Specialist at Home Financing Solutions. Skills: Mortgage Specialist, Sales, Customer Service. Cultivates, builds, and manages relationships with referral network. Builds pipeline of new mortgage business”
What You'll Achieve.
Achieve full potential; Achieve individual sales and profitability goals; Increase BMO’s share of the home financing market
Industry & Context.
Analytical and problem solving skills - In-depth; Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.; Conducts independent analysis and assessment to resolve strategic issues.; Exercises judgment to identify, diagnose, and solve problems within given rules.
What They're Looking For.
Must Have
post-secondary degree in related field of study or an equivalent combination of education and experience, In-depth understanding of the mortgage lending process and applicable regulatory requirements, interpersonal, sales, customer service, and negotiation skills, Expert knowledge of self-management and teamwork, personal lending, relationship sales and management, Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management, knowledge of the broader real estate industry and mortgage market, negotiation skills, Specialized knowledge from education and/or business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
Nice to Have
If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
What You'll Do.
and manages relationships with referral network
Builds pipeline of new mortgage business
Increases BMO’s share of home financing market
Identifies sales opportunities
Refers to BMO colleagues
Develops and executes marketing and sales programs
Drives business results
Follows corporate policies
Follows operating directives
Follows legal and regulatory requirements
Proactively contacts referral and origination sources
Creates local partnerships
Leads discussions about home financing solutions
Assists with implementation of marketing programs
Assists with implementation of promotions
Assists with implementation of initiatives
Searches for cross-sell opportunities
Searches for up-sell opportunities
Achieves individual sales goals
Achieves profitability goals
Supports delivery of marketing programs
Supports delivery of promotions
Supports delivery of initiatives
Expands network by obtaining referrals
Expands network by obtaining originations
Establishes community presence
Enhances community presence
Participates in trade shows
Participates in conferences
Serves customer advocate during application
Serves customer advocate during processing
Completes onboarding activities
Delivers exceptional customer service
Builds trust through expertise
Builds trust through responsive service
Builds trust through support
Guides customers throughout mortgage application
Guides customers throughout mortgage processing
Partners with branch teams
Finalizes mortgage documentation
Refers customers with non-mortgage needs
Resolves customer issues
Escalates customer issues
Ensures funds are advanced
Identifies client needs for banking products
Refers to appropriate BMO partners
Stays abreast of consumer needs
Stays abreast of industry trends
Stays abreast of best practices
Stays abreast of regulatory requirements
Stays abreast of policies
Stays abreast of procedures
Addresses customer service issues
Escalates complex matters
Makes recommendations
Provides advice and guidance
Supports execution of strategic initiatives
Helps determine business priorities
Helps determine sequence for execution
Conducts independent analysis
Conducts independent assessment
Liaises with BMO teams
Liaises with customers
Ensures satisfactory completion of application
Ensures fulfillment of application
Documents updates in BMO’s internal systems
Analyzes data and information
Provides recommendations
Gathers data into reports
Formats data into reports
Gathers data into dashboards
Formats data into dashboards
Provides input into planning
Provides input into implementation
Executes routine tasks
Organizes work information
Engages with referral network
Creates relationships that generate referrals
Creates relationships that generate mortgage originations
Completes necessary transactions
Maintains operational integrity
Proposes new solutions
Exercises judgment to identify problems
Exercises judgment to diagnose problems
Exercises judgment to solve problems
Works mostly independently
Applying Risk Management Framework
Making sound decisions
Making risk informed decisions
Align decisions to business strategy
Adhere to applicable policy documents
Adhere to regulations
How You'll Work.
Team & Collaboration
Partners with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.; Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.; Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.
Communication Scope
Verbal & written communication skills - In-depth
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