BMO
Retail Banking
MortgageSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Mortgage Specialist at BMO. Skills: Mortgage sales, Relationship management, Customer service. Cultivates, builds, and manages relationships with a referral network. Build a pipeline of new mortgage business”
What You'll Achieve.
Achieve individual sales and profitability goals
Industry & Context.
Analytical and problem solving skills - In-depth; Exercises judgment to identify, diagnose, and solve problems within given rules; Conducts independent analysis and assessment to resolve strategic issues
What They're Looking For.
Must Have
post-secondary degree in related field of study or an equivalent combination of education and experience, In-depth understanding of the mortgage lending process and applicable regulatory requirements, interpersonal, sales, customer service, and negotiation skills, Expert knowledge of self-management and teamwork, personal lending, relationship sales and management, Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management, knowledge of the broader real estate industry and mortgage market, negotiation skills, Specialized knowledge from education and/or business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
Nice to Have
If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards
What You'll Do.
and manages relationships with a referral network
Build a pipeline of new mortgage business
Increase BMO’s share of the home financing market
Identifies sales opportunities
Refers to BMO colleagues
Develops and executes effective marketing and sales programs
Drives business results
Follows corporate policies
legal and regulatory requirements
Proactively contacts referral and origination sources
Creates local partnerships
Leads discussions about home financing solutions
Assists with the implementation of targeted marketing programs
Searches for cross-sell and up-sell opportunities
Achieve individual sales and profitability goals
Supports the delivery of targeted marketing programs
Seeks opportunities to expand network
Obtains referrals and originations from existing relationships
Establishes and enhances the Bank’s community presence
Participates in trade shows
Serves a customer advocate during application and processing activities
Completes onboarding activities
Delivers exceptional customer service
Builds trust through expertise
Guides customers throughout mortgage application and processing activities
Partners with branch teams
Finalize mortgage documentation
Refer customers with non-mortgage needs
Resolves or escalates issues
Ensures funds are advanced in a timely manner
Provides customers with friendly
and professional service
Identifies client needs for banking products
Refers to appropriate BMO partners
Stays abreast of consumer needs
Addresses customer service issues
Escalates persistent or complex matters
Develops solutions and makes recommendations
Provides advice and guidance to assigned business/group
Supports the execution of strategic initiatives
Helps determine business priorities
Conducts independent analysis and assessment
Liaises with various BMO teams and customers
Ensures satisfactory completion and/or fulfillment of the home financing application
Documents updates in BMO’s internal systems
Analyzes data and information
Provides insights and recommendations
Gathers and formats data into regular and ad-hoc reports and dashboards
Provides input into the planning and implementation of operational programs
Executes routine tasks within relevant service level agreements
Organizes work information to ensure accuracy and completeness
Engages with referral network
Creates relationships that generate referrals and mortgage originations
Completes all necessary transactions in compliance with guidelines
Maintains operational integrity
Thinks creatively and proposes new solutions
Exercises judgment to identify
Works mostly independently
Take measured risks while protecting the bank
Applies Risk Management Framework
Makes sound and risk informed decisions
How You'll Work.
Team & Collaboration
Partners with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs; Supports the execution of strategic initiatives in collaboration with internal and external stakeholders; Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application
Communication Scope
Verbal & written communication skills - In-depth
Full Job Description
Application Deadline: 06/12/2026 Address: 2450 Sheppard Avenue East Job Family Group: Retail Banking Sales & Service Join BMO – imagine the possibilities. Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their dream of home ownership a reality. You will be provided with industry-leading training and support and will be able to build your existing referral network with our competitive referral programs to achieve your full potential. Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Follows corporate policies, operating directives, legal and regulatory requirements. * Proactively contacts referral and origination sources identified through the creation of national partnerships and/or creates local partnerships to lead discussions about home financing solutions. * Assists with the implementation of targeted marketing programs, promotions, and other initiatives. * Actively searches for cross-sell and up-sell opportunities for positioning to the branch to achieve individual sales and profitability goals. * Supports the delivery of targeted marketing programs, promotions, and other initiatives. * Seeks opportunities to expand network by obtaining referrals and originations from existing relationships. * Establishes and enhances the Bank’s community presence by participating in trade shows, conferences, and related events. * Serves a customer advocate during application and processing activities. * Completes onboarding activities as required. * Deliver
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