BMO
Retail Banking
MortgageSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Mortgage Specialist at BMO. Skills: Mortgage Specialist, Sales, Customer Service. Cultivate, build, and manage relationships. Build a pipeline of new mortgage business”
What You'll Achieve.
Achieve individual sales and profitability goals; Achieve target for the first year in this position
Industry & Context.
Analytical and problem solving skills - In-depth; Resolve strategic issues; Develop solutions; Make recommendations; Exercise judgment to identify, diagnose, and solve problems
What They're Looking For.
Must Have
3 - 5 years of relevant experience, post-secondary degree in related field of study or an equivalent combination of education and experience, In-depth understanding of the mortgage lending process, applicable regulatory requirements, interpersonal skills, sales skills, customer service skills, negotiation skills, Expert knowledge of self-management, teamwork, personal lending, relationship sales and management, Functional knowledge of personal banking, investments, trust services, business and commercial lending, cash management, knowledge of the broader real estate industry, mortgage market, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
Nice to Have
If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
What You'll Do.
and manage relationships
Build a pipeline of new mortgage business
Increase BMO’s share of home financing market
Identify sales opportunities
Refer to BMO colleagues
Develop and execute marketing and sales programs
Drive business results
Follow corporate policies
Follow operating directives
Follow legal and regulatory requirements
Proactively contact referral and origination sources
Lead discussions about home financing solutions
Assist with implementation of marketing programs
Assist with promotions
Assist with other initiatives
Search for cross-sell opportunities
Search for up-sell opportunities
Achieve individual sales goals
Achieve profitability goals
Support delivery of marketing programs
Support delivery of promotions
Support delivery of other initiatives
Seek opportunities to expand network
Obtain referrals from existing relationships
Obtain originations from existing relationships
Establish and enhance Bank’s community presence
Participate in trade shows
Participate in conferences
Serve as customer advocate
Complete onboarding activities
Deliver exceptional customer service
Build trust through expertise
Build trust through responsive service
Build trust through support
Guide customers throughout mortgage application
Guide customers throughout mortgage processing
Partner with branch teams
Finalize mortgage documentation
Refer customers with non-mortgage needs
Resolve customer issues
Escalate customer issues
Ensure funds are advanced timely
and professional service
Identify client needs for banking products
Refer to appropriate BMO partners
Stay abreast of consumer needs
Stay abreast of industry trends
Stay abreast of best practices
Stay abreast of regulatory requirements
Stay abreast of policies
Stay abreast of procedures for mortgage products
Stay abreast of procedures for mortgage services
Address customer service issues
Escalate persistent matters
Escalate complex matters
Make recommendations based on business strategy
Make recommendations based on stakeholder needs
Provide advice and guidance on implementation of solutions
Support execution of strategic initiatives
Help determine business priorities
Help determine best sequence for execution
Conduct independent analysis
Conduct independent assessment
Resolve strategic issues
Liaise with BMO teams
Liaise with customers
Ensure satisfactory completion of home financing application
Ensure fulfillment of home financing application
Document updates in BMO’s internal systems
Analyze data and information
Provide recommendations
Gather and format data into reports
Gather and format data into dashboards
Provide input into planning of operational programs
Provide input into implementation of operational programs
Execute routine tasks
Organize work information
Engage with referral network
Create relationships that generate referrals
Create relationships that generate mortgage originations
Complete necessary transactions
Maintain operational integrity
Propose new solutions
Exercise judgment to identify problems
Exercise judgment to diagnose problems
Exercise judgment to solve problems
Apply Risk Management Framework
Make sound and risk informed decisions
Align decisions to business strategy
Adhere to applicable policy documents
Adhere to laws and regulations
How You'll Work.
Team & Collaboration
Partners with branch teams; Support the execution of strategic initiatives in collaboration with internal and external stakeholders; Liaises with various BMO teams and customers
Communication Scope
Verbal & written communication skills - In-depth
Full Job Description
Application Deadline: 07/03/2026 Address: 291 Spadina Avenue Job Family Group: Retail Banking Sales & Service Join BMO – imagine the possibilities. Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their dream of home ownership a reality. You will be provided with industry-leading training and support and will be able to build your existing referral network with our competitive referral programs to achieve your full potential. Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Follows corporate policies, operating directives, legal and regulatory requirements. * Proactively contacts referral and origination sources identified through the creation of national partnerships and/or creates local partnerships to lead discussions about home financing solutions. * Assists with the implementation of targeted marketing programs, promotions, and other initiatives. * Actively searches for cross-sell and up-sell opportunities for positioning to the branch to achieve individual sales and profitability goals. * Supports the delivery of targeted marketing programs, promotions, and other initiatives. * Seeks opportunities to expand network by obtaining referrals and originations from existing relationships. * Establishes and enhances the Bank’s community presence by participating in trade shows, conferences, and related events. * Serves a customer advocate during application and processing activities. * Completes onboarding activities as required. * Delivers excep
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