BMO
Retail Banking
MortgageSpecialist
“Mortgage Specialist at BMO. Skills: Mortgage sales, Customer relationship management, Financial services. Cultivate, build, and manage relationships with referral network. Build pipeline of new mortgage business”
What You'll Achieve.
Achieve individual sales and profitability goals
Industry & Context.
Analytical and problem solving skills - In-depth
What They're Looking For.
Must Have
3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience, In-depth understanding of the mortgage lending process and applicable regulatory requirements, interpersonal, sales, customer service, and negotiation skills, Expert knowledge of self-management and teamwork, personal lending, relationship sales and management, Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management, knowledge of the broader real estate industry and mortgage market, negotiation skills, Specialized knowledge from education and/or business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
Nice to Have
If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards
What You'll Do.
and manage relationships with referral network
Build pipeline of new mortgage business
Increase BMO’s share of home financing market
Identify sales opportunities
Refer to BMO colleagues
Develop and execute marketing and sales programs
Drive business results
Follow corporate policies
legal and regulatory requirements
Proactively contact referral and origination sources
Create national and local partnerships
Lead discussions about home financing solutions
Assist with implementation of marketing programs
Support delivery of marketing programs
Seek opportunities to expand network
Obtain referrals and originations from existing relationships
Establish and enhance Bank’s community presence
Participate in trade shows
Serve as customer advocate during application and processing
Complete onboarding activities
Deliver exceptional customer service
Build trust through expertise
Guide customers throughout mortgage application and processing
Partner with branch teams
Finalize mortgage documentation
Refer customers with non-mortgage needs
Resolve or escalate issues
Meet customer expectations
Ensure funds are advanced timely
and professional service
Respond to queries and requests
Identify client needs for banking products
Refer to appropriate BMO partners
Stay abreast of consumer needs
Stay abreast of regulatory requirements
Address customer service issues
Escalate persistent or complex matters
Develop solutions and make recommendations
Provide advice and guidance on implementation of solutions
Support execution of strategic initiatives
Help determine business priorities
Help determine best sequence for execution of strategy
Conduct independent analysis and assessment
Resolve strategic issues
Liaise with BMO teams and customers
Ensure satisfactory completion of home financing application
Document updates in BMO’s internal systems
Ensure employees have access to status of outstanding opportunities
Analyze data and information
Provide insights and recommendations
Gather and format data into reports and dashboards
Provide input into planning and implementation of operational programs
Execute routine tasks
Organize work information
Ensure accuracy and completeness
Engage with referral network
Create relationships that generate referrals and mortgage originations
Complete all necessary transactions
Maintain operational integrity
Think creatively and propose new solutions
Exercise judgment to identify
Protect the bank by applying Risk Management Framework
Make sound and risk informed decisions
How You'll Work.
Team & Collaboration
Partner with branch teams; Collaborate with internal and external stakeholders
Communication Scope
Verbal & written communication skills - In-depth
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