BMO
Retail Banking
MortgageSpecialist
“Mortgage Specialist at BMO. Skills: Mortgage Lending, Sales, Customer Service. Cultivates, builds, and manages relationships with referral network. Build a pipeline of new mortgage business”
What You'll Achieve.
Achieve individual sales and profitability goals; Achieve full potential
Industry & Context.
Analytical and problem solving skills - In-depth; Exercises judgment to identify, diagnose, and solve problems within given rules; Conducts independent analysis and assessment to resolve strategic issues
What They're Looking For.
Must Have
post-secondary degree in related field of study or an equivalent combination of education and experience, In-depth understanding of the mortgage lending process and applicable regulatory requirements, interpersonal, sales, customer service, and negotiation skills, Expert knowledge of self-management and teamwork, personal lending, relationship sales and management, Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management, knowledge of the broader real estate industry and mortgage market, negotiation skills, Specialized knowledge from education and/or business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
Nice to Have
If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards
What You'll Do.
and manages relationships with referral network
Build a pipeline of new mortgage business
Increase BMO’s share of home financing market
Actively identifies sales opportunities
Refers to BMO colleagues as appropriate
Develops and executes marketing and sales programs
Drives business results
Follows corporate policies
legal and regulatory requirements
Proactively contacts referral and origination sources
Creates local partnerships for home financing solutions
Assists with implementation of marketing programs
Actively searches for cross-sell and up-sell opportunities
Supports delivery of marketing programs
Seeks opportunities to expand network
Establishes and enhances community presence
Participates in trade shows
Serves as customer advocate during application and processing
Completes onboarding activities
Delivers exceptional customer service
Guides customers throughout mortgage application and processing
Partners with branch teams
Finalizes mortgage documentation
Refers customers with non-mortgage needs
Resolves or escalates issues
Ensures funds are advanced in a timely manner
and professional service
Identifies client needs for banking products
Refers to appropriate BMO partners
Stays abreast of consumer needs
Addresses customer service issues
Develops solutions and makes recommendations
Provides advice and guidance on implementation of solutions
Supports execution of strategic initiatives
Helps determine business priorities
Conducts independent analysis and assessment
Liaises with BMO teams and customers
Ensures satisfactory completion of home financing application
Documents updates in BMO’s internal systems
Analyzes data and information
Gathers and formats data into reports and dashboards
Provides input into planning and implementation of operational programs
Executes routine tasks within service level agreements
Organizes work information for accuracy and completeness
Engages with referral network for referrals and mortgage originations
Completes all necessary transactions in compliance with guidelines
Maintains operational integrity
Thinks creatively and proposes new solutions
Exercises judgment to identify
Works mostly independently
Take measured risks while protecting the bank
Applies Risk Management Framework
Makes sound and risk informed decisions
How You'll Work.
Team & Collaboration
Partners with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs; Supports the execution of strategic initiatives in collaboration with internal and external stakeholders; Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application
Communication Scope
Verbal & written communication skills - In-depth
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