BMO
Retail Banking
MortgageSpecialist
“Mortgage Specialist at BMO. Skills: Mortgage, Sales, Customer service. Cultivate, build, and manage relationships with referral network. Build pipeline of new mortgage business”
What You'll Achieve.
Achieve individual sales and profitability goals; Increase BMO’s share of the home financing market
Industry & Context.
Analytical and problem solving skills - In-depth
What They're Looking For.
Must Have
post-secondary degree in related field of study or an equivalent combination of education and experience, Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards, In-depth understanding of the mortgage lending process and applicable regulatory requirements, interpersonal, sales, customer service, and negotiation skills, Expert knowledge of self-management and teamwork, personal lending, relationship sales and management, Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management, knowledge of the broader real estate industry and mortgage market, negotiation skills, Specialized knowledge from education and/or business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
What You'll Do.
and manage relationships with referral network
Build pipeline of new mortgage business
Increase BMO’s share of home financing market
Identify sales opportunities
Refer to BMO colleagues
Develop and execute marketing and sales programs
Drive business results
Follow corporate policies
Follow operating directives
Follow legal and regulatory requirements
Proactively contact referral and origination sources
Create national partnerships
Create local partnerships
Lead discussions about home financing solutions
Assist with implementation of marketing programs
Assist with implementation of promotions
Assist with implementation of initiatives
Search for cross-sell opportunities
Search for up-sell opportunities
Achieve individual sales goals
Achieve profitability goals
Support delivery of marketing programs
Support delivery of promotions
Support delivery of initiatives
Seek opportunities to expand network
Obtain referrals from existing relationships
Obtain originations from existing relationships
Establish community presence
Enhance community presence
Participate in trade shows
Participate in conferences
Serve as customer advocate
Complete onboarding activities
Deliver exceptional customer service
Build trust through expertise
Build trust through responsive service
Build trust through support
Guide customers throughout mortgage application
Guide customers throughout mortgage processing
Partner with branch teams
Finalize mortgage documentation
Refer customers with non-mortgage needs
Resolve customer issues
Escalate customer issues
Ensure funds are advanced
Provide friendly service
Provide courteous service
Provide professional service
Identify client needs for banking products
Refer clients to appropriate BMO partners
Stay abreast of consumer needs
Stay abreast of industry trends
Stay abreast of best practices
Stay abreast of regulatory requirements
Stay abreast of policies
Stay abreast of procedures for mortgage products
Stay abreast of procedures for mortgage services
Address customer service issues
Escalate persistent matters
Escalate complex matters
Provide advice to business/group
Provide guidance to business/group
Support execution of strategic initiatives
Help determine business priorities
Help determine sequence for execution of strategy
Conduct independent analysis
Conduct independent assessment
Resolve strategic issues
Liaise with BMO teams
Liaise with customers
Ensure satisfactory completion of home financing application
Ensure fulfillment of home financing application
Document updates in BMO’s internal systems
Analyze data and information
Provide recommendations
Gather data into reports
Format data into reports
Gather data into dashboards
Format data into dashboards
Provide input into planning
Provide input into implementation of operational programs
Execute routine tasks
Organize work information
Engage with referral network
Create relationships that generate referrals
Create relationships that generate mortgage originations
Complete necessary transactions
Maintain operational integrity
Propose new solutions
Exercise judgment to identify problems
Exercise judgment to diagnose problems
Exercise judgment to solve problems
How You'll Work.
Team & Collaboration
Partner with branch teams; Collaborate with internal stakeholders; Collaborate with external stakeholders; Liaise with various BMO teams
Communication Scope
Verbal & written communication skills - In-depth
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