BMO
Retail Banking
MortgageSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Mortgage Specialist at BMO. Skills: Mortgage lending, Sales, Customer service. Cultivate, build, and manage relationships with referral network. Build pipeline of new mortgage business”
What You'll Achieve.
Achieve individual sales and profitability goals
Industry & Context.
Analytical and problem solving skills - In-depth
What They're Looking For.
Must Have
3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience, In-depth understanding of the mortgage lending process and applicable regulatory requirements, interpersonal, sales, customer service, and negotiation skills, Expert knowledge of self-management and teamwork, personal lending, relationship sales and management, Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management, knowledge of the broader real estate industry and mortgage market, negotiation skills, Specialized knowledge from education and/or business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
Nice to Have
If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards
What You'll Do.
and manage relationships with referral network
Build pipeline of new mortgage business
Increase BMO’s share of home financing market
Identify sales opportunities
Refer to BMO colleagues
Develop and execute marketing and sales programs
Drive business results
Follow corporate policies
Follow operating directives
Follow legal and regulatory requirements
Proactively contact referral and origination sources
Create national partnerships
Create local partnerships
Lead discussions about home financing solutions
Assist with implementation of marketing programs
Assist with implementation of promotions
Assist with implementation of initiatives
Search for cross-sell opportunities
Search for up-sell opportunities
Achieve individual sales goals
Achieve profitability goals
Support delivery of marketing programs
Support delivery of promotions
Support delivery of initiatives
Seek opportunities to expand network
Obtain referrals from existing relationships
Obtain originations from existing relationships
Establish community presence
Enhance community presence
Participate in trade shows
Participate in conferences
Serve as customer advocate
Complete onboarding activities
Deliver exceptional customer service
Build trust through expertise
Build trust through responsive service
Build trust through support
Guide customers throughout mortgage application
Guide customers throughout mortgage processing
Partner with branch teams
Handoff customers to branch teams
Finalize mortgage documentation
Refer customers with non-mortgage needs
Resolve customer issues
Escalate customer issues
Ensure funds are advanced timely
Provide friendly customer service
Provide courteous customer service
Provide professional customer service
Identify client needs for banking products
Refer clients to BMO partners
Stay abreast of consumer needs
Stay abreast of industry trends
Stay abreast of best practices
Stay abreast of regulatory requirements
Stay abreast of mortgage product policies
Stay abreast of mortgage service policies
Address customer service issues
Escalate complex customer service matters
Make recommendations based on business strategy
Make recommendations based on stakeholder needs
Provide advice on solution implementation
Provide guidance on solution implementation
Support execution of strategic initiatives
Help determine business priorities
Help determine sequence for strategy execution
Conduct independent analysis
Conduct independent assessment
Resolve strategic issues
Liaise with BMO teams
Liaise with customers
Ensure satisfactory completion of home financing application
Ensure fulfillment of home financing application
Document updates in internal systems
Ensure employees have access to status updates
Analyze data and information
Provide insights and recommendations
Gather data for reports
Format data for reports
Gather data for dashboards
Format data for dashboards
Provide input into operational programs
Execute routine tasks
Organize work information
Engage with referral network
Generate referrals for clients
Generate mortgage originations for clients
Complete transactions in compliance with guidelines
Maintain operational integrity
Propose new solutions
Exercise judgment to solve problems
Work mostly independently
Apply Risk Management Framework
Make risk informed decisions
How You'll Work.
Team & Collaboration
Partner with branch teams; Liaise with various BMO teams; Collaborate with internal stakeholders; Collaborate with external stakeholders
Communication Scope
Verbal & written communication skills - In-depth
Full Job Description
Application Deadline: 06/30/2026 Address: 293 10th Street Job Family Group: Retail Banking Sales & Service Join BMO – imagine the possibilities. Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their dream of home ownership a reality. You will be provided with industry-leading training and support and will be able to build your existing referral network with our competitive referral programs to achieve your full potential. Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Follows corporate policies, operating directives, legal and regulatory requirements. * Proactively contacts referral and origination sources identified through the creation of national partnerships and/or creates local partnerships to lead discussions about home financing solutions. * Assists with the implementation of targeted marketing programs, promotions, and other initiatives. * Actively searches for cross-sell and up-sell opportunities for positioning to the branch to achieve individual sales and profitability goals. * Supports the delivery of targeted marketing programs, promotions, and other initiatives. * Seeks opportunities to expand network by obtaining referrals and originations from existing relationships. * Establishes and enhances the Bank’s community presence by participating in trade shows, conferences, and related events. * Serves a customer advocate during application and processing activities. * Completes onboarding activities as required. * Delivers exceptio
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