Lenmar Consulting Inc.
Finance
MortgageServicing
“Mortgage Servicing at Lenmar Consulting Inc.. Skills: Mortgage servicing, client services, escalations. Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs. Monitor internal reporting tools to identify and manage new inquiries and escalations”
What You'll Achieve.
resolution within defined SLAs; Adhere to turn time commitments while working in a high-volume environment
Industry & Context.
What They're Looking For.
Must Have
Mortgage servicing exp is MUST, 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management, Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment, familiar with how to navigate a Microsoft Windows environment, working knowledge of Microsoft Office software
Nice to Have
Preferred 1+ years of management/supervisory experience, Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc., Working knowledge of applicable regulatory guidelines related to mortgage servicing, College degree preferred, Preferred knowledge of mortgage servicing tools, including MSP / Director
What You'll Do.
Provide timely support for inquiries and escalations
ensuring resolution within defined SLAs
Monitor internal reporting tools to identify and manage new inquiries and escalations
Conduct detailed reviews of mortgage loans
particularly those in early to late-stage delinquency
Partner with external vendor to track and respond to escalations efficiently
Develop and maintain reporting dashboards to monitor inquiry volumes
Assess reported issues for potential client impact and facilitate appropriate internal and external communications
Offer backup support to other members of the Servicing Oversight team as needed
Contribute to ad hoc projects and assist management with servicing oversight initiatives
Perform additional duties as assigned by management
How You'll Work.
Team & Collaboration
Collaborate with internal teams and senior management to coordinate responses and follow-ups; Partner with external vendor to track and respond to escalations efficiently
Communication Scope
verbal and written communication skills
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