Hewlett Packard Enterprise
IT Services
MorpheusEnterpriseandVMwareEssentialsSupportEngineer
Neural analysis suggests this role is
optimal for Intermediate candidates.
“Morpheus Enterprise and VMware Essentials Support Engineer at Hewlett Packard Enterprise. Skills: Morpheus Enterprise support, VMware Essentials support, Linux troubleshooting, virtualization support, cloud environments support, automation platforms support. Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments. Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platform”
What You'll Achieve.
Drive timely resolution of support cases in alignment with SLAs; ensure customer success; successful deployment and evaluation of PoCs
Industry & Context.
Critical Thinking; problem-solving; root cause analysis
Primarily work from an HPE office
What They're Looking For.
Must Have
Linux Expertise, L2/L3 Linux troubleshooting skills in enterprise environments, troubleshooting in compute, storage, networking, or automation solutions, Ability to perform root cause analysis and resolve complex production issues
Nice to Have
Experience with PoC's, deployments, or customer‑facing technical roles, Proficiency in scripting/log analysis (PowerShell, Bash, Python preferred), Experience diagnosing system issues related to OS performance, services, storage, networking, and system logs, Deep understanding of the networking concepts, exposure to SDN is an added asset, Exposure to Morpheus, vSphere, vCenter, or comparable CMP/VM platforms, Experience with hybrid cloud environments (Azure, AWS, GCP), Understanding of API integrations, automation workflows, or infrastructure-as-code tools, Ability to work in fast-paced environments with global customers
What You'll Do.
Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem
and cloud environments
Diagnose and troubleshoot issues related to virtualization
and automation platforms
Drive timely resolution of support cases in alignment with SLAs
Assist customers during PoC cycles with configuration validation
environment readiness
and blocker resolution
and advanced troubleshooting
Lead customer PoC's end‑to‑end
ensuring successful deployment and evaluation
Analyze deeper issues across storage
and orchestration layers
Work closely with Product/Engineering teams to validate customer-found defects
How You'll Work.
Team & Collaboration
Collaborate with cross‑functional teams including Product, Engineering, and Sales Engineering to ensure customer success; Work closely with Product/Engineering teams to validate customer-found defects; Serve as a technical advisor for partners and premium customer accounts; Mentor Intermediate engineers and help improve team technical capabilities
Communication Scope
Active Listening
Process & Methodology
Action Planning
Full Job Description
Morpheus Enterprise and VMware Essentials Support Engineer This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **HPE Operations** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you **What you’ll do:** **Key Responsibilities:** * Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments. * Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms. * Drive timely resolution of support cases in alignment with SLAs. * Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution. * Document solutions, FAQs, and best practices to improve internal knowledge bases. * Collaborate with cross‑func
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