Perform Reliably Amid Shifting Priorities
financial services
MongoDB-SiteReliability
Neural analysis suggests this role is
optimal for Senior candidates.
“MongoDB-Site Reliability at Perform Reliably Amid Shifting Priorities. Skills: Site Reliability Engineering, DevOps, MongoDB administration, Automation, Monitoring, Performance Tuning, Scripting (Python, Bash). monitor and maintain critical technology infrastructure. resolve complex technical issues”
Industry & Context.
resolve more complex technical issues; Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues; providing a resolution to these issues; solve problems creatively and effectively
What They're Looking For.
Must Have
Working in Site Reliability Engineering, DevOps, MongoDB administration in financial services, Using MongoDB features like replicaset, sharding, backups, performance tuning, and shell scripting, Writing scripts in Python or Bash to automate tasks and reduce manual work
Nice to Have
Using Percona, ClusterControl, CI/CD tools, automation platforms like Ansible or Chef, Monitoring systems with Prometheus, Grafana, ELK stack, running containers with Kubernetes, Building APIs with FastAPI, supporting scalable, high-performance systems
What You'll Do.
monitor and maintain critical technology infrastructure
resolve complex technical issues
minimise disruption to operations
provision of technical support for the service management function
develop the support model and service offering
execution of preventative maintenance tasks on hardware and software
utilisation of monitoring tools/metrics to identify
prevent and address potential issues
ensure optimal performance
maintenance of a knowledge base
analysis of system logs
error messages and user reports
providing a resolution to issues
monitoring enhancements
business continuity management
front office specific support
stakeholder management
identification and remediation or raising of potential service impacting risks and issues
proactively assess support activities implementing automations
tune monitoring tools
How You'll Work.
Team & Collaboration
Collaborate closely with other functions/ business divisions; Lead a team performing complex tasks; Set objectives and coach employees; appraisal of performance relative to objectives; determination of reward outcomes; lead collaborative assignments; guide team members through structured assignments; identify the need for the inclusion of other areas of specialisation; identify new directions for assignments and/ or projects; identifying a combination of cross functional methodologies or practices; Consult on complex providing advice to People Leaders; Perform work that is closely related to that of other areas; understanding of how areas coordinate and contribute; Collaborate with other areas of work; engage in complex analysis of data from multiple sources of information; Communicate complex information; Influence or convince stakeholders to achieve outcomes
Communication Scope
Communicate complex information
Process & Methodology
identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes
Full Job Description
# **Job Description** **Purpose of the role** To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. **Accountabilities** * Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. * Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. * Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. * Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. * Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. * Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. * Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. **Assistant Vice President Expectations** * To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. * Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole
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