Vanguard

MoneyMovementOperationsSeniorAssociate

Malvern, Pennsylvania, United States FULL TIME Remote Friendly
The Brief

“Money Movement Operations Senior Associate at Vanguard. Skills: Money Movement, Operations, Client Experience. Process Money Movement transactions. Review transactions for accuracy”

What You'll Achieve.

Ensures timely completion of all client requests with minimal rework required; Maintains departmental standards for quality and productivity; Demonstrates active engagement in improving the client experience; Focus on exceeding client expectations; Minimizes client effort while mitigating risk; Improving effectiveness and efficiency of operations

Industry & Context.

Problems you'll solve

problem resolution skills; Demonstrates logical, systematic approach to problem solving; Leverages resources to independently meet challenges and provide viable alternative solutions as needed

Eligibility Requirements

Candidate will need to become an associated person (no exam required), Overtime as needed, Vanguard is not offering visa sponsorship for this position

What They're Looking For.

Must Have

Undergraduate degree or equivalent experience is preferred, Minimum two years general experience, one year industry experience, Demonstrated client relationship management experience, Excellent oral and written communication skills, problem resolution and time management skills, Outstanding positive attitude with ability and willingness to effectively work within a team environment, Demonstrated ability to work in a high volume situation with time constraints and to adapt within a fluid work environment, Ability to prioritize and handle multiple tasks in a rapidly changing environment, Working knowledge of Microsoft Office and PCs

Nice to Have

Undergraduate degree or equivalent experience is preferred

What You'll Do.

Process Money Movement transactions

Review transactions for accuracy

Ensure timely completion of client requests

Participate in control and end of day reports

Maintain knowledge of Vanguard policies

Improve client experience

Participate in process improvement projects

Handle peer and management interactions

Inform Team Leader of issues

Build productive working relationships

Make processes easier for clients

Minimize client effort

Maintain knowledge of departmental functions

Maintain knowledge of Vanguard's processing systems

Maintain knowledge of vendor websites

Perform Same Day Quality Audit functions

Provide feedback on quality trends

Provide guidance to associates

Approach problem solving logically

Meet challenges independently

Provide alternative solutions

Participate in special projects

Perform other duties as assigned

How You'll Work.

Team & Collaboration

Sustains and creates effective work relationships; Handles peer and management interactions in a professional and cooperative manner; Builds productive working relationships across the organization; Works with management to implement solutions; Provides guidance when necessary to ensure concepts and procedures are understood by less tenured associates

Communication Scope

Excellent oral and written communication skills

Process & Methodology

Participates in special projects

Free ATS check

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