ModuleDevelopmentSpecialist

leading the design, enhancement, and governance of learning modules used across the Resourcing, Development, and Engagement training lifecycle—including onboarding, post‑onboarding, leadership development, product training, and digital learning pathways, ensures that all static and digital modules remain current, accurate, aligned, and compliant with updates from Operations, Products, Compliance, Bank partners, and other business units, provides oversight and technical direction to the Digital Learning Team to ensure high-quality digital content that meets learning, product, and business requirements, Lead the design, review, enhancement, and maintenance of all existing Resourcing, Development, and Engagement modules, Develop new modules for training programs (Bancassurance Sales Training, Advanced Financial Sales Associate, Leadership, Investments, etc.

) as needed, Translate complex topics (e.

, operations processes, product updates, investment concepts, compliance requirements) into clear, accessible, learner-friendly content, Ensure all modules adhere to Manulife branding, standards, guidelines, and learning methodologies, Serve as the primary liaison for module accuracy when updates occur in: Operations and New Business processes, Product updates, launches, and changes, Agency or Bancassurance workflows, Bank partner requirements, Licensing, Compliance, and regulatory changes, Maintain a central version control system ensuring modules are updated, archived, and deployed correctly, Conduct impact assessments whenever business changes arise and proactively identify modules requiring updates, Provide expert review and guidance to the Digital Learning Team as they convert static modules into digital formats (videos, animations, e-learning, simulations, micro-learning), Review digital learning prototypes, storyboards, scripts, and final outputs to ensure accuracy and alignment, Recommend instructional design improvements and ensure digital content supports Resourcing, Development, and Engagement’s learning strategy, Establish and maintain a standardized Module Quality Framework that governs structure, learning design, tone, branding, and accuracy, Conduct periodic audits of all modules and digital learning content to ensure compliance, Manage feedback cycles from trainers, Financial Sales Associates, leaders, and business partners to improve module quality, Work closely with: Training Team – to understand training gaps and future requirements, Product, Operations, Compliance – for content accuracy, Bancassurance (Bank partners) – for bank-specific alignment, Digital Learning – for digital content creation and enhancements, Lead content alignment discussions and ensure stakeholder feedback is incorporated into final materials, Evaluate and recommend new tools, platforms, and methods for effective module creation (e-learning tools, video editing, graphic design, learning experience platforms), Introduce modern learning design techniques (interactive learning, microlearning, knowledge checks, scenario-based design), Support the creation of learning pathways that integrate static modules, digital components, assessments, and field application, Provide trainer support by ensuring modules are ready, updated, and deployment-ready for facilitators, Conduct knowledge transfer sessions with trainers and digital designers to ensure proper understanding of the materials.