Mercer
Benefits Management
MMBMultinationalClientServiceManager
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“MMB Multinational Client Service Manager at Mercer. Skills: Client Service Management, Global Benefits Management, Multinational Client Support. Be the main client and internal point of contact for APAC Employee Health and Benefits management. Support multinational clients place their health and risk policies across Asia”
What You'll Achieve.
Effective placement of Health and Benefits risks; Address specific client and market challenges; Maintain sustainable plans
Industry & Context.
Analytical skills; Identify key claims drivers; Supporting regional consistency in design
Working at least three days a week in the office
What They're Looking For.
Must Have
domain knowledge and experience in health and benefits domain, 5+ years of experience with global or regional benefit management, Experience working across multiple countries, oral and written communication & presentation skills, Good analytical skills reading, interpreting and communicating data, attention to detail, Ability to work within a team environment across borders & manage internal stakeholders, teamwork skills combined with the ability to work independently with minimal supervision
What You'll Do.
Be the main client and internal point of contact for APAC Employee Health and Benefits management
Support multinational clients place their health and risk policies across Asia
develop and maintain client management tools
Monitor and ensure services provided to the client are in line with guidance
Execute clients ongoing global benefit strategy
Interface directly with senior-level client managers
Provide strategic & consulting advice
Enhance ability to sell additional health and wellbeing projects
Contribute to business development pursuit activities
Review of current team ways of working and providing suggestions for improvement
How You'll Work.
Team & Collaboration
Interact with global counterparts in other regions; Work within a team environment across borders; Manage internal stakeholders; Work with talented colleagues
Communication Scope
Oral and written communication; Presentation skills; Communicating data
Process & Methodology
Effective organizational and project management skills, Guide/ mentor more junior members of staff
Full Job Description
## Company: Mercer ## ## Description: We are seeking a talented individual to join our Global Benefits Management (GBM) team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office. **What can you expect?** * The Global Benefits management team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address specific client and market challenges. * You will be the client relationship lead for your own portfolio of dynamic clients, supported by different project managers. You will therefore be expected to be able to build strong relationships with the clients, demonstrate effective organizational and project management skills and have the ability to guide/ mentor more junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions. **We will count on you to:** * Be the main client and internal point of contact for APAC Employee Health and Benefits management supporting multinational clients place their health and risk policies across Asia. * Design, develop and maintain client management tools that support effective oversight of the accounts. * Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements. * Execute clients ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives and global insurance programs. * Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment. * Provide strategic & consulting advice that enables the client to make th
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