MissionSuccessManager

About the Role Second Front Systems (2F) is seeking an ambitious Mission Success Manager to join our mission-driven team. We are a dynamic, fast-growing entrepreneurial company at the intersection of cutting-edge technology and national security, committed to delivering transformative solutions that empower our nation’s defenders. This is an opportunity to play a pivotal role in shaping the future of a company that is redefining the way software is delivered and secured in the defense sector. At 2F, we thrive on innovation and purpose, combining a startup’s agility with a clear mission to support national security. You will be at the forefront of driving the customer experience behind the deployment and scaling of our revolutionary Game Warden https://www.secondfront.com/game-warden platform—an industry-leading tool that is accelerating the secure adoption of mission-critical SaaS solutions for the U.S. government. If you’re ready to contribute to a team that values ingenuity, collaboration, and impact, we want to hear from you. Note: This role requires U.S. citizenship due to government contract requirements. Additionally, candidates must reside in one of our approved hiring hubs: - DC/Maryland/Virginia - Raleigh/Durham/Chapel Hill, NC - Denver/Colorado Springs, CO - Dallas/Fort Worth, TX What You’ll Do - Serve as the primary point of contact for customers, fostering strong relationships with government end users and commercial clients. - Conduct regular Quarterly Business Reviews (QBRs) to communicate progress, gather feedback, and ensure alignment with customer goals. - Responsible for renewals, upsells, and cross sells. - Partner closely with engineering and product teams to ensure timely and successful delivery of technical solutions. - Translate customer needs into actionable requirements, ensuring seamless integration and deployment of our PaaS solutions. - Guide customers through the Authority to Operate (ATO) compliance process, ensuring they meet necessary