MissionOperations

Valinor is a new type of defense and government tech company focused on solving the problems others don’t. Our unique model of centralized go-to-market and decentralized engineering allows us to move with unparalleled efficiency to identify unmet needs, build right-sized solutions, and get products where they matter most - in the hands of users. Unlike others in the space, who focus on the flashy problems, Valinor exists to solve the quiet, unaddressed problems–the small but significant ones that lead to cracks in the country’s strength, stability, and security.   Backed by General Catalyst, Founders Fund, and Friends & Family Capital, Valinor was founded in 2024 and has established strategic partnerships with Palantir, Anduril, and Helsing. We are building the dream team, and we want you on it.   ABOUT THE ROLE Valinor Harbor is seeking a team member focused on Mission Operations. This individual will help ensure the success of our product deployments and customer missions. You’ll work closely with customers and internal teams to support deployments in real-world environments, troubleshoot issues as they arise, and ensure our products perform reliably in mission-critical settings. Mission Operations plays a key role in translating product capabilities into successful outcomes for our customers, serving as a bridge between engineering, product, and the field. This is a hands-on role for people who thrive in dynamic environments, take ownership of outcomes, and are motivated by seeing technology succeed where it matters most. WHAT YOU'LL DO - Serve in a customer-facing capacity to deploy Harbor’s integrated hardware–software products - Own the deployment of Harbor products at test and demonstration events, from pre-engagement planning through execution and post-event debrief - Design and implement user feedback loops to gather, triage, and prioritize requirements, feedback, issues, and challenges identified during product use - Work with internal and external stakeho